Recent Why SERVPRO Posts

SERVPRO Start Zone!

7/7/2023 (Permalink)

Green SERVPRO van parked next to wall of race track with large green banner that reads "SERVPRO START ZONE" The SERVPRO START ZONE between turns 3 & 4 at Monadnock Speedway. Green means go!

It's summertime and the outdoor activities are in full swing! Heading to the ballpark, getting out on the lake, lighting the BBQ, telling stories around the campfire, hitting the hiking trail, and of course, heading to the local racetrack!

Local short-track racing has been a tradition in New England for decades. Nestled in the southwest corner of New Hampshire is New England's fastest quarter mile oval, Monadnock Speedway! SERVPRO of Windham & Windsor Counties is pleased to announce we are now the official "START ZONE" sponsor at the speedway! Located on the retaining wall between turns 3 & 4 is our large green banner which reads "SERVPRO START ZONE" which is where the race leader is eligible to "restart" the race following any caution periods. If you're at Monadnock Speedway, and the field is about to restart the race following a caution, you will likely hear the track announcer exclaim "the leaders are heading into the SERVPRO START ZONE" just before the race resumes! Green means go, go, go!

SERVPRO of Windham & Windsor Counties believes strongly in supporting local businesses and attractions which is why we are so excited to partner with Monadnock Speedway. See you at the track!

2023 Keene Sentinel Choice Awards!

6/24/2023 (Permalink)

Collage of photos from local awards event. Thank you for voting SERVPRO of Windham & Windsor Counties "Best Local Cleaning Service" for 2023!

What a fun evening at the 2023 The Keene Sentinel Choice Awards! Had a blast celebrating with so many local business owners and friends! We are so fortunate to have been a part of this awards night each of the past 10 years. Hard to believe it has been that long! Shout out to Juston McKinney Comedy for many laughs and graciously hosting the event. Additionally, shout out to Tempesta's Restaurant for providing the delicious food items and Best Western Plus for providing such a festive space! Thank you to everyone who voted to make SERVPRO of Windham & Windsor Counties the "Gold" recipient in the category of "Best Local Cleaning Service." It is an honor to once again receive this prestigious award! We appreciate you all! Thanks again!

30 Years in Westmoreland!

4/3/2023 (Permalink)

Exterior photo of large red building and several green trucks parked around the exterior. 2023 marks 30 years at our Westmoreland, NH location!

SERVPRO of Windham & Windsor Counties has been providing Southern Vermont with industry-leading cleanup and restoration services since the late 1970s. When the franchise was taken over by the Paul Family, SERVPRO of Windham & Windsor Counties shared a building with a local dog groomer on Court Street in Keene, NH. Having quickly outgrown the current location, Owner Richard Paul decided to move the business across town to Water Street. It wasn't long before the growing business outgrew the Water Street location and Paul was looking elsewhere for a larger building and a new location which would better accommodate the company's growing client base in Southern Vermont. What Paul found was a large red industrial building which would fulfill both needs. The decision was made in 1993 that SERVPRO of Windham & Windsor Counties would be moving to Westmoreland, NH.

The location was great. Just off NH Route 12 with tremendous visibility, only 10 minutes outside of Keene, and easy access to Vermont, especially Interstate 91 which is a main north-south corridor within SERVPRO's Vermont territory. The building's space was a huge upgrade as well. SERVPRO was increasing personnel, equipment, cleaning products, and vehicles which the new space would better necessitate. The property required a lot of landscaping, tree removal and sprucing up. The building interior went through changes as well including small renovations, remodeling, and reconfiguring. This was all being done as SERVPRO continued to provide services to its clients.

It took a lot of hard work and patience, but the move to the new location in Westmoreland was just what the company needed. The business continued to grow and expand. Now with Ryan and Derek Paul at the helm, a satellite location has been added in Ascutney, VT to better serve the Vermont market. That move 30 years ago was an integral part of the success of SERVPRO of Windham & Windsor Counties, and we look forward to what the future holds!

Why SERVPRO? The Disaster Restoration Provider You Can Rely On

1/24/2023 (Permalink)

Outside of building on a sunny day. SERVPRO of Windham & Windsor Counties: the emergency restoration provider you can rely on to make fire & water damage "Like it never even happened."

For our next installment of "Why SERVPRO?" we'd like to reference an online review from a past client, Lorene, following a septic backup issue in the basement of her home in southern Vermont. Following her call, the professionals here at SERVPRO of Windham & Windsor Counties mobilized a team of technicians to the property and began emergency services. Here are her comments:

"I had a septic incident at my home that caused a great deal of mess in the basement. I tried calling several places without even getting someone to respond. I called SERVPRO once and they had someone out that day, then had a team in the next day cleaning up!!! Fantastic job and very nice people to deal with. Everyone made a nasty situation better for me. Thank you."

Thank you for the feedback, Lorene. Unexpected emergencies such as these are always complicated, stressful, and can be difficult to address. We're very appreciative that you contacted us so we could make this situation easier for you. 24 hours a day, 7 days a week, 365 days a year, SERVPRO of Windham & Windsor Counties is here to help. Thanks again!

45 Years: Serving the Area Since 1978!

1/23/2023 (Permalink)

Logo celebrating 45 years in business. Thank you to our clients and community for supporting our business for 45 years!

We are happy to announce that 2023 marks 45 years SERVPRO of Windham & Windsor Counties has provided emergency cleanup and restoration services to southwestern New Hampshire! Founded in 1978, SERVPRO of Windham & Windsor Counties began primarily as a cleaning and janitorial service and eventually evolved into the area's leader in disaster restoration.

In 1988, SERVPRO of Windham & Windsor Counties was purchased by Richard and Susan Paul and was based out of Keene, NH. In 1993, headquarters were moved to our current location in Westmoreland, NH. In early 2002, Ryan Paul came aboard as a Project Manager, and in late 2003, Derek Paul joined the family business as a Marketing Representative. The staff has grown over the years, technology has improved and methods and products within the industry have become more advanced. Our staff continues to obtain new certifications while training within the different services we provide. Our staff works incredibly hard and total customer satisfaction is their goal.

Community involvement and support is also very important to us. As we are locally owned and operated, we care deeply about giving back to our local community. We proudly participate by way of sponsorships, fundraisers, charities, events, educational and athletic programs, and local associations to name a few.

In 2015, Ryan and Derek Paul became minority owners of the company, handling more of the day-to-day operations. To better serve our clients in Southern Vermont, we added a second office location in Ascutney, VT in 2018. And in the Fall of 2021, the two brothers officially took over full ownership, while Richard and Susan transitioned into retirement. This past fall, Ryan and Derek celebrated 1 year of their full ownership.

We are beyond grateful for how far our business has come in 45 years. We are thankful for our staff, our community and of course, our clients. We look forward to providing the same quality of service to those who need us well into the future! Thank you for your support for the past 45 years! 

Why SERVPRO? Professionally Trained and Certified Staff

1/10/2023 (Permalink)

Room of students receiving training from instructor. Training and education are equally important and essential in the world of emergency cleanup and restoration.

Two areas in which we pride ourselves here at SERVPRO of Windham & Windsor Counties are training and education. The world of emergency cleanup and restoration is constantly evolving. Techniques for mitigating fire and water damage are updating, products are improving, and equipment is regularly changing for the better. It is important to stay on top of these advancements so we can better and more effectively serve our clients when they need us.

SERVPRO of Windham & Windsor Counties team members receive hands on training for fire and water damage restoration. Additionally, our production team, as well as members from our admin and estimating staff, attend courses in these areas of emergency restoration to become certified by the IICRC (Institute of Inspection Cleaning & Restoration Certification). It is important for each person within the organization to be familiar with and educated in the science of emergency cleanup and restoration whether it be a result from fire, smoke, water, mold, trauma, or sewer damage.

Having a staff that is trained and certified in these areas allows us to better serve our clients. One more reason why SERVPRO of Windham & Windsor Counties is the best choice for emergency cleanup and restoration.

Why SERVPRO? After Hours Response

1/9/2023 (Permalink)

Office with standing water from flooding. SERVPRO of Windham & Windsor Counties: available 24/7/365 to assist with your fire or water damage emergency.

SERVPRO of Windham & Windsor Counties is southern Vermont's leading emergency cleanup and restoration provider. For decades, SERVPRO of Windham & Windsor Counties has been the trusted choice for services following fire, smoke, water, sewage, trauma, or biohazard damage. 

These types of emergencies don't always occur between the hours of 9:00 AM and 5:00 PM Monday through Friday. SERVPRO of Windham & Windsor Counties provides emergency services around the clock whether it be after hours, on weekends, and even holidays. Over the years, our staff has responded on July 4th, Thanksgiving, Memorial Day, Christmas Eve, and even Christmas morning. You can't predict when an emergency will occur, but you can rest assured our team will be ready to assist you when it does.

When disaster strikes at your residential or commercial property, contact the professionals that are available 24/7/365. SERVPRO of Windham & Windsor Counties, here to make fire and water damage "Like it never even happened."

2022 Collaborative Food Drive!

12/29/2022 (Permalink)

Two men standing on either side of large cardboard boxes. Thank you to everyone who participated and made this year's Collaborative Food Drive such a success!

Back in November of 2014, we launched what is now referred to as our SERVPRO Collaborative Food Drive. The idea behind the drive was to try and make it easier for businesses and community members to collect and donate non-perishable food items to local food banks. We deliver collection boxes to local businesses that would like to participate, and we return 2-3 weeks later to pick up the boxes. We then load all the boxes into one of our trucks and deliver them to either the NH or VT food banks.

Back in 2014, we were joined by seven gracious local businesses who contributed to our inaugural campaign. We were well on our way and considered the first effort to be a huge success.

After stepping away from the food drive in 2020 and 2021 due to the pandemic, we decided it was time to bring the event back for 2022. We were blown away by the support and involvement by our friends and business partners throughout the community. Over 30 local businesses, and 1 school, joined in for this year's event! We're extremely excited to report that with the collaborative effort of these community partners, we were able to donate a total of 2,054 pounds of food! Over 1 ton! This is all thanks to the support of these local businesses and schools!

We're so thankful to be a part of such a generous and thoughtful community. Thank you to all that supported the event, and we can't wait to do it all over again in 2023!

Why SERVPRO? What Our Clients Are Saying!

11/12/2022 (Permalink)

Outside of red office building, blue sky and green grass. We're very grateful to have served so many clients over the years. Thank you for the opportunity to assist you!

Serving the area since 1978, SERVPRO of Windham & Windsor Counties has proven time and time again to be the leading provider of emergency fire and water damage cleanup and restoration. We could continue to reference our 24-hour availability, our highly trained and certified staff, our use of state-of-the-art equipment and cleaning products, our decades of experience, our care and concern for our community, and so on...

But it's easy for us to speak highly of ourselves. We know just how great SERVPRO of Windham & Windsor Counties is. How about hearing from some of our clients. Here are a but a few pieces of client feedback from our extensive list of testimonials. Don't just take our word for it, check out what our clients are saying!

"You guys did a great job and were so prompt and attentive, I really appreciate it. The remediation was quick and painless." -Marleigh

"Model all your personnel after the outstanding ones that went above and beyond to help me. Awesome work!!" Karen

"Very fast in getting the job done!" -Robert

"The fire really shook me up, but SERVPRO helped me restore my home and my feeling of security and safety." -Rita

"Thanks to your team, we were not out of our home that long after the rains flooded our home." -Herbert

SERVPRO: Trusted, Proven, Professional

11/12/2022 (Permalink)

Row of green trucks arranged in front of large red building. SERVPRO of Windham & Windsor Counties: faster to any size disaster.

SERVPRO of Windham & Windsor Counties began as SERVPRO of Keene back in 1978. Throughout the years, our team built a reputation for being the most trusted and professional provider of emergency cleanup and restoration services from fire and water damage. Residential and commercial property owners alike know they can count on the professionalism of SERVPRO of Windham & Windsor Counties based on their history of high-level service. We Have proven time and again, no other provider can match the quality of service we provide.

SERVPRO of Windham & Windsor Counties is a leader in giving control back to homeowners, property managers, and local communities after the devastating effects of fire and water damage. We're here when you need us. 24/7/365 availability to make your fire or water damage "Like it never even happened."

Play Ball! Baseball Season Has Arrived!

5/4/2022 (Permalink)

Youth baseball player with a bat standing in front of SERVPRO banner. SERVPRO of Windham & Windsor Counties proudly supports a variety of youth sports programs such as Swanzey Cal Ripken League Baseball!

Springtime means many things. Snow melting, grass growing, flowers budding, longer days, warmer temperatures, and if you're a sports fan, or simply a fan of being outdoors, it's baseball season!

That's right, America's Favorite Pastime is in full "swing" and SERVPRO of Cheshire County is pleased to once again be supporting local youth baseball programs. This year we will be continuing our support for Swanzey Cal Ripken League Baseball. The league consists of multiple age groups for local youths to participate in all summer long. The league's main playing fields are also home to tournaments which bring in outside teams to compete. 

SERVPRO of Windham & Windsor Counties Co-Owners Ryan and Derek Paul were very much involved in youth baseball throughout their childhood and in Ryan's case, right through college. The brothers believe strongly in the benefits of youth sports programs such as team building, practice, hard work, competing for a common goal, and creating friendships that can last a lifetime. 

Best of luck to all the players in this year's Swanzey Cal Ripken League!

Supporting FPU's 2022 Academic Showcase!

4/22/2022 (Permalink)

School hall filled with students and spectators as presentations were delivered. SERVPRO of Windham & Windsor Counties was pleased to be included in this event and is a proud supporter of the "Pierce@60" Campaign!

Earlier this week, SERVPRO of Windham & Windsor Counties was invited to attend the 2022 Franklin Pierce "Academic Showcase" at the Franklin Pierce University Campus in Rindge. The event is a spring tradition which celebrates the FPU community with presentations, panels, & performances by faculty, staff, and students. The event began with a coffee reception to recognize sponsors and friends of the university. The President of FPU followed the reception with a welcoming address to all the attendees. The event closed with a performance by FPU's Diamond Steppers dance group in the DiPietro Library. This event is one of several as part of the year-long celebration "Pierce@60" commemorating the university's 60th year! SERVPRO of Windham & Windsor Counties is a proud supporter of FPU and this tremendous milestone! Thank you for having us, Franklin Pierce!

Family Owned & Operated-News Feature

4/4/2022 (Permalink)

Three members of management team photo from magazine article feature. (Left to Right) Derek Paul (Co-Owner & Marketing Director), Melissa Paul (Office Manager), and Ryan Paul (Co-Owner & Operations Manager).

We are so pleased to have been included in The Business Journal of Greater Keene, Brattleboro and Peterborough's "All in the Family" piece from their most recent issue! It was flattering to be featured alongside so many other fantastic local family run businesses. This community is rich with businesses that are being operated by second, third and even fourth generations.

Ryan and Derek Paul are Co-Owners of the franchise and have a focus on specific sides of the business. Ryan oversees production and operation while Derek handles marketing and community engagement. Ryan wife, and Derek's sister-in-law, Melissa manages the office.

Family-owned franchises is quite common throughout the SERVPRO universe. Franchises are regularly passed down from generation to generation and we're proud to continue on the path created by Richard and Susan Paul which began in 1988!

Thank you to everyone at the publication for inviting us to be a part of this story!

Supporting Local Youth Programs

3/4/2022 (Permalink)

Man kneeling on ice in front of SERVPRO sign on hockey boards. SERVPRO of Windham & Windsor Counties proudly supports Keene Ice and the youth sports programs held at their great facility!

The winter hockey season may be winding down, but the fun continues year-round at Keene ICE. Thank you to the Keene Ice team for outfitting us with a shiny, new dasher sign! (Only a few puck marks thus far!)

SERVPRO of Windham & Windsor Counties feels strongly about supporting local organizations, efforts and programs such as youth hockey. Co-Owners Ryan and Derek Paul grew up playing youth hockey locally and know very well the benefits of team sports. Team building, friendships, and working together for a common goal are all qualities that were instilled in them at a young age thanks to their experiences in youth hockey and other sports programs. 

The next time you visit Keene Ice in Keene, NH, be sure to check out our banner! We're proudly support our youth sports!

Go Red For Women 2022!

2/14/2022 (Permalink)

Collage of SERVPRO employees wearing pieces of Red clothing. Go Red For Women 2022!

Recently, members from Team SERVPRO of Windham & Windsor Counties sported RED attire for the American Heart Association's Go Red for Women Day. Wearing RED is to encourage awareness of the issue of heart disease in women. According to data from the Center for Disease Control and Prevention from December of 2021, heart disease is still the greatest health risk for women. Go Red For Women Day, which took place on February 4th, is meant to help educate and make aware, the risk women have for heart disease and how they can take action to lower this risk.

Please join us in supporting this great cause and spreading awareness all month long by wearing your favorite RED garment! For more information on this effort, be sure to check out the official Go Red For Women website!

2022 Harris Hill Ski Jump!

2/14/2022 (Permalink)

Ski jumper taking flight off ski jump. This year's Harris Hill Ski Jump Event is Saturday February 19th and Sunday February 20th. See you there!

SERVPRO of Windham & Windsor Counties is proud to announce its sponsorship and support of the 2022 Harris Hill Ski Jump in Brattleboro, Vermont! Did you know this year marks the 100th anniversary of the first ever Harris Hill Ski Jump event?!? It's true! The iconic jump was built in 1922 and was completed just one week from the first jump. The initial construction of the jump cost a total of $2,200 back in 1922. 

Unfortunately, the event was cancelled last year due to the COVID-19 pandemic but is back for 2022. SERVPRO of Windham & Windsor Counties believes strongly in supporting local, community events and we can't wait to be a part of this year's Harris Hill Ski Jump event. To learn more about all the details of this year's event, be sure to visit the official website here! Hope to see you all at this year's event!

A Team That is Top-Notch!

1/27/2022 (Permalink)

Row of green vans and company staff in front of large red building. The SERVPRO of Windham & Windsor Counties Team is ready to make your fire or water emergency "Like it never even happened."

SERVPRO of Windham & Windsor Counties prides itself on being the area's premiere provider of emergency cleanup and restoration services following a disaster. For over 40 years, this has been our goal. We've achieved this goal through timely response, quality service, clear communication, and commitment to customer satisfaction.

These attributes are achieved by the continuous arduous work by our dedicated staff. We're incredibly proud of our team here at SERVPRO of Windham & Windsor Counties. Our administrative staff most often has the first communication with our clients including scheduling, explanation of the SERVPRO process and reassures them that we are here to help. Our Project Managers are the first on-site. Our P.M.s inspect the job site, communicate the plan and course of action to the client, and keep them abreast with the job process from start to finish. And of course, our technicians. Our skilled, trained, certified, and meticulous techs will be sure that your water, fire, or smoke damaged property is properly mitigated, cleaned and deodorized. Our marketing department continues to educate potential clients of the services offered by SERVPRO as well as working within our local community through associations, charities, chambers of commerce, and various non-profit organizations. 

It takes the entire team working together to maintain the high level of service here at SERVPRO of Windham & Windsor Counties. We are tremendously grateful for the hard work and dedication from each member of our organization! Without them, we would not be where we are today!

Always Available: Here When You Need Us!

1/22/2022 (Permalink)

Three green SERVPRO vans parked in front of large red metal building. SERVPRO of Windham & Windsor Counties: Ready for whatever happens, whenever it happens.

Disasters happen no matter the time of day, day of the week, if it's a holiday, if you're on vacation, if you have guests or if you're alone trying to relax. Fire & water damage disasters are on their own time. If you have ever found yourself challenged with a fire or water emergency, you know it's always at an inopportune time. 

You cannot predict when the disaster is coming but you can be prepared. Knowing who to call when disaster strikes is the first step in regaining control of your home or commercial property following fire, water, or smoke damage. For southeastern Vermont, SERVPRO of Windham & Windsor Counties is the industry leader and is ready and available 24.7.365 to provide you with your emergency cleanup and restoration needs. Contact day or night, weekdays or weekends, holidays, or birthdays. SERVPRO of Windham & Windsor Counties is ready to make your fire or water damage "Like it never even happened."

12 Days of Local Holiday Giving - 2021

1/20/2022 (Permalink)

Collage of representative volunteering and making contributions. Another fantastic "12 Days of Local Holiday Giving" campaign! What a way to wrap up 2021!

To round out 2021, SERVPRO of Windham & Windsor Counties held its annual "12 Days of Local Holiday Giving" charitable donation campaign. SERVPRO of Windham & Windsor Counties is very much community based and with so many fantastic charitable organizations throughout the local area, we enjoy showing our appreciation and support for all their efforts. What they do for our local community is utterly amazing.

Each year we select twelve organizations to contribute to, different from the previous year, to either volunteer our time or contribute to. We also do our best to select a variety of organizations with a variety of focuses. Additionally, we spotlight each organization on our social media platforms. Anything we can do to bring more attention and focus to these groups and charities. To each new person we meet among these incredible agencies, thanks for all you do for our community! To learn more about the specific agencies and charities highlighted in this year's campaign, check us out on Facebook

A Network of Resources: Second to None

1/11/2022 (Permalink)

Row of tractor trailer trucks. SERVPRO of Windham & Windsor Counties has the available resources to handle disaster restoration projects of any size or complexity.

SERVPRO of Windham & Windsor Counties has developed as a leader in emergency restoration for Southern Vermont by providing quality service through timely response for over 40 years. Having hardworking staff members and the latest in technology to professionally handle any type of damage have been crucial to servicing our clients. 

A major advantage of being a part of the SERVPRO franchise community are the resources available to help us better assist our customers. Franchises can call on neighboring franchises to assist with larger projects or major storm events. SERVPRO of Windham & Windsor Counties has been on both sides of this having traveled to assist other franchises and having outside neighbors come to our area to assist us. Assistance from our corporate HQ is also an advantage as they are constantly developing new products and distributing equipment around the country to SERVPROs that request it. Not to mention, countless years of experience from owners and managers nationwide that can offer advice and strategies to those who may not have experienced a particular kind of project.

For you the customer, know that by contacting SERVPRO of Windham & Windsor Counties you are contacting a company that has the experience and resources to assist with any type of disaster restoration project you may encounter. Whatever the situation, we're here to make fire, smoke & water damage, "Like it never even happened."

Franchise Ownership Change: Keeping it in the Family!

12/13/2021 (Permalink)

Two employees standing in front of green SERVPRO truck in front of large red building. Derek Paul (left) and Ryan Paul (right) represent the second generation of ownership for their SERVPRO franchise.

Paul Brothers Focused on Continuing Longstanding “Family Tradition”

SERVPRO of Windham & Windsor Counties, VT is pleased to announce Ryan Paul and Derek Paul as our new owners. The Paul brothers recently took over majority ownership of the franchise which was previously owned by their parents, Richard and Susan Paul.

Ryan and Derek began their career at SERVPRO working during school breaks and eventually started their full-time roles with the company in 2002 and 2003, respectfully. In addition to their ownership roles, Ryan manages & oversees company production and project management, while Derek focuses on marketing, as well as community involvement with local chambers of commerce and various non-profit organizations. Both Ryan and Derek earned degrees from Keene State College and live locally in Cheshire County. The Paul brothers are looking forward to providing the same industry-leading service the local community has come to know and expect for years to come.

This franchise, which was originally known as SERVPRO of Keene, opened back in 1978. The business was purchased in 1988 by Richard & Susan Paul, at which point it was decided to pivot from primarily providing cleaning and janitorial services to placing more emphasis on disaster cleanup and restoration to both commercial and residential customers.

“Having the opportunity to lead this business alongside by brother is equal parts exciting and immense,” explains new co-owner Derek Paul. “It is important for our business to keep progressing while also honoring the sturdy foundation my parents, Richard & Susan, built in our community.”

Fellow incoming new Co-Owner, Ryan Paul adds, “I look back on my 20 years with SERVPRO and several factors have led to our success and growth—a solid foundation, development of relationships, and a dedicated team created by Richard & Susan in the beginning, which Derek and I continued when we came on board. I want to thank Richard, Susan, Derek, and all our team members for their dedication to our growth and continued success. I would also like to thank my wife, Melissa, who came on board with SERVPRO in 2011; she has been an incredible asset to our team.”

SERVPRO of Windham & Windsor Counties is a proud member of the community, providing cleanup and restoration services following a fire, water, or mold-related damage. SERVPRO is trusted by national insurance clients nationwide that seek superior and timely restoration services. 

Types of Smoke Damage: Identification & Restoration

11/16/2021 (Permalink)

Soot residue on a ceiling and an area that has been cleaned. Smoke type determination is of the utmost importance in successfully restoring a property following a fire.

SERVPRO of Windham & Windsor Counties is the area's leader in fire and smoke restoration. Our technicians are trained and undergo industry approved training courses to learn best practices when it comes to mitigating fire & smoke damage in a commercial or residential property. A vital part of the fire and smoke restoration process is identifying the specific type of smoke that was present in the property. Determining the type of smoke will determine the proper cleaning and restoration method to be carried out. 

  • Wet Smoke: (Plastic and Rubber). Low heat, smoldering, pungent odor, sticky, and smeary. Smoke webs are more difficult to clean.
  • Dry Smoke: (Paper and Wood). Fast-burning, high temperatures; heat rises, therefore smoke rises.
  • Protein Fire Residue: (Produced by evaporation of a material rather than from a fire). Virtually invisible, discolors paints and varnishes, extreme pungent odor.
  • Fuel Oil Soot (Furnace puff backs). While "puff backs" can create havoc for homeowners, SERVPRO franchise professionals can, in most cases, restore the contents of a structure quickly.
  • Other Types: (Tear gas, fingerprint powder, and fire extinguisher residue). Special loss situations require special care.

SERVPRO of Windham & Windsor Counties professionals are experts in smoke identification and restoration. Another reason why SERVPRO makes fire & smoke restoration "Like it never even happened."

Local Food Shelf-Showing Our Support!

11/4/2021 (Permalink)

Collage of four photos. SERVPRO Team performing cleaning in commercial kitchen. Our team providing a detailed and meticulous cleaning in the food shelf's kitchen area.

Recently, the SERVPRO of Windham & Windsor Counties Team generously donated professional cleaning services for the great folks at the Fall Mountain Food Shelf. Our crew performed a thorough top-to-bottom cleaning of the organization's Alstead, NH "Friendly Meals" location. This is where their volunteers prepare roughly 200-225 meals each Tuesday & Thursday for people in the surrounding Fall Mountain communities. Food prepared by the staff are provided for area residents to enjoy on-site and they also offer delivery service. Thank you to everyone at Fall Mountain Food Shelf for the great work you do for our community! For more information and ways to donate, check them out at

This was a tremendously rewarding project for our team and we're pleased to have had the opportunity to support this great local organization!

Sponsor A Highway!

5/11/2021 (Permalink)

Four SERVPRO employees in front of large job trailer donning bright orange vests. Our crew, happy to help make our neighborhood cleaner and greener!

Two years ago, we at SERVPRO of Windham & Windsor Counties decided to participate in the New Hampshire Department of Transportation's "Sponsor A Highway" program. Upon looking into it, we discovered that a 2.25 mile stretch of Route 12, near our NH office was not claimed by any other local business. So we decided to adopt it! At least a couple times a year, our crew heads out on the roadside to retrieve trash and debris all along this stretch. 

Last week, members of our SERVPRO of Windham & Windsor Counties Team shifted their focus to property cleanup and restoration, to the roadside! It was time for the Spring cleanup for our stretch of "Sponsor A Highway" on Route 12 in Westmoreland! Making roadside trash "Like it never even happened."

National Volunteer Month

4/30/2021 (Permalink)

Man preparing food in a commercial kitchen. Preparing dinner for Upper Valley Haven residents in White River Junction, VT.

Greetings SERVPRO Friends! As you may know, April is National Volunteer Month in US. During this month, the importance of volunteering is recognized and the contributions by volunteers are honored. National Volunteer Month is an opportunity for everyone to dedicate some of their time to their favorite cause, charity, initiative, or organization.

We at SERVPRO of Windham & Windsor Counties have volunteered our time to several local organizations, events, and charities over the years. We have been guest chefs at Upper Valley Haven in White River Junction. We have been volunteers at the Quechee Balloon Festival in Quechee, VT. We also work closely with The Community Kitchen in Keene, NH. We have also assisted with roadside cleanup during Green Up Vermont in Brattleboro. We have also assisted with garden cleanup with the Ludlow Garden Club. Additionally, we enjoyed working with the Woodstock Chamber of Commerce in hanging flower baskets from lamp posts in Downtown Woodstock.

At SERVPRO of Windham & Windsor Counties, we love supporting our local community and look forward to volunteering our time whenever possible. Thank you to all the volunteers out there and keep up the great work!

Why SERVPRO? Preparation & Protection

4/1/2021 (Permalink)

Two SERVPRO technicians carefully placing cardboard on top of kitchen floor. Countertops and cabinets have plastic over them. Carefully placing cardboard and plastic over areas that could potentially be damaged during demolition is of the utmost importance during mitigation.

PREPARATION & PROTECTION: During the restoration process of fire, water, smoke, mold, biohazard or sewer damage, often times demolition of affected building materials is necessary to properly mitigate the affected areas. The professionals at SERVPRO of Windham & Windsor Counties are able to inspect and determine which areas will require demolition or removal. In these situations, it is equally as important to cover and protect areas not affected, so they are not damaged during demolition.  In these cases, SERVPRO of Windham & Windsor Counties technicians will carefully cover floors, flat surfaces, furniture, cabinets, countertops and other parts of the property prior to demolition. Following demolition, a thorough cleanup of the work area is performed and at the conclusion of the project, the coverings are removed.

Another reason why SERVPRO of Windham & Windsor Counties is Southern Vermont's leader in emergency cleanup and restoration!

Why SERVPRO? Restore Versus Replace

3/22/2021 (Permalink)

Two ceramic lanterns one covered in soot and the other cleaned to like-new condition. Our franchise uses a proven method of cleaning following fire or smoke damage to restore contaminated items whenever possible.

As experts in emergency restoration for fire, water, smoke, biohazard, and sewer damage, SERVPRO of Windham & Windsor Counties professionals have seen a wide variety of property damage. Whether the damage is to the building's structure, such as ceilings, walls, floors, windows, doors, cabinetry etc., or personal belongings and building contents, we are able to inspect, test and determine the best course of action for restoring the damaged areas and items to preloss conditions.

SERVPRO of Windham & Windsor Counties' goal, whenever possible, is to restore damaged items or building materials rather than replacing them. Restoring is far less costly than replacement but also allows client's keepsakes and treasured belongings be salvaged. Some items within a home can be priceless to a client and cannot be replaced. A handmade rocking chair passed down through generations, a meaningful gift from a special occasion, or any number of keepsakes that hold sentimental value. SERVPRO of Windham & Windsor Counties will do whatever can be done to restore these items so they can be enjoyed and cherished for another generation.

SERVPRO of Windham & Windsor Counties, doing what it takes to make your emergency "Like it never even happened." 

Why SERVPRO? Always Ready

2/9/2021 (Permalink)

SERVPRO box truck parked on location at a commercial property. SERVPRO of Windham & Windsor Counties, ready for whatever happens, no matter when it happens!

At SERVPRO of Windham & Windsor Counties, we understand fire and water damage emergency are never planned and they never occur at a good time. Emergencies rarely occur Monday through Friday between the hours of 8AM-5PM. If they could be predicted, there would be far fewer fire and water damage emergencies to remedy.

At SERVPRO of Windham & Windsor Counties, we're ready to assist with your emergency 24 hours a day, 7 days a week and 365 days a year. Whether it be a weekend, holiday or the middle of the night, our emergency restoration team is available to provide service. 

Timely response is important when mitigating fire and water damage which is why our team is ready to respond when contacted. After hours emergencies are dispatched to our on-call staff who immediately communicate with our clients when we will arrive at the job site for emergency mitigation. We're simply a phone call or computer click away.

SERVPRO of Windham & Windsor Counties, ready for whatever happens, no matter when it happens!

Why SERVPRO? Communication is Key

2/8/2021 (Permalink)

Man sitting at a desk with a computer and has a phone up to his ear. Communication is critical when assisting our clients through fire and water damage emergencies.

Whether it be a fire or a flood, unexpected emergencies are traumatic and can be difficult to process immediately after. For a property owner, many thoughts and concerns are constantly racing thought their minds as to how to quickly and safely return building conditions to normal. However, by contacting the professionals at SERVPRO of Windham & Windsor Counties, you can be sure to be clearly and carefully guided through the process from start to finish.

From the initial call to SERVPRO of Windham & Windsor Counties, clients can expect clear and consistent communication from our office staff, Project Management Team and our restoration technicians. Our staff keeps our customers up-to-date with each step of the process along the way. What to expect, how long will it take, what do we need to know, what's the next step? Communication is made daily with the client until the project is completed. 

At SERVPRO of Windham & Windsor Counties, we will provide clear and concise communication to make your disaster "Like it never even happened." 

Why SERVPRO? Training

1/28/2021 (Permalink)

Framed certificates on a white office wall. Only some of the obtained certifications from the SERVPRO of Windham & Windsor Counties Team.

As mentioned in an earlier blog post, the technology around emergency restoration is ever evolving. Equipment and products are constantly being improved for optimum effectiveness and efficiency. Additionally, cleaning and restoration techniques and procedures are also consistently being updated and advanced.

In order to ensure our technicians are current with industry cleaning and restoration standards and procedures, SERVPRO of Windham & Windsor Counties provides in depth and detailed training for their technicians, project managers and team leaders. In addition to hand-on training, staff members attend classroom educational training in specific areas, to obtain certification from the non-profit certifying body of the cleaning and restoration industry, IICRC (Institute of Inspection Cleaning and Restoration Certification). Employees hold credentials in areas such as water restorations, fire & smoke restoration, applied microbial remediation, and trauma and crime scene restoration.

In the ever changing world of emergency cleanup and restoration, you can be sure the SERVPRO of Windham & Windsor Counties Team is properly trained to make your emergency "Like it never even happened."

Why SERVPRO? The Right Tools for the Job

1/26/2021 (Permalink)

Collage of various pieces of water mitigation drying and inspection equipment. SERVPRO of Windham & Windsor Counties utilizes the industry's latest and most effective equipment for water mitigation in any situation.

SERVPRO of Windham & Windsor Counties is area's leading fire and water cleanup & restoration company and has been serving it's customers locally since 1978. Over that time there have been many big advancements in the products and equipment used for effective emergency cleanup and restoration.

Year after year, cleaning solutions are reformulated to better combat smoke and soot and are much better deodorizers. Deodorizing machines are constantly being improved and are much more powerful against odors caused by fire and smoke.

Water damage mitigation has evolved immensely. There have been substantial advancements in equipment used for extraction, inspection, dehumidification, commercial drying and specialty drying such as wall cavity, specialty floors, and water tracking.

SERVPRO of Windham & Windsor Counties is always one step ahead when it comes to utilizing the industry's latest equipment, products and procedures. You can be sure the right tools will be used for any job to make fire and water damage "Like it never even happened."

Why SERVPRO? Community Support

1/21/2021 (Permalink)

Collage of SERVPRO employee at various organizations making donations with their representatives. We love to support and promote the great work by our communities charity organizations!

We at SERVPRO of Windham & Windsor Counties believe strongly in the importance of having a positive and engaged presence in our local community. Being a locally owned and operated company, we try to contribute in any way possible when we can.

We are fortunate to be surrounded with so many great organizations and non-profits that do a tremendous amount of good for our community. Recently we wrapped up our "12 Days of Local Holiday Giving Campaign." We picked a twelve local organizations and charities to contribute to by not only donating but raising awareness of these great orgs through our social media channels. We featured a different organization each day leading up to Christmas. By highlighting them on our social media platforms we were able to bring more attention to them and hopefully lead to more support.

We're proud to support and promote all of these stellar organizations and the superb work they do in our community!

Why SERVPRO? Community Involvement

1/4/2021 (Permalink)

SERVPRO employee standing in front of store front window with SERVPRO display. SERVPRO of Windham & Windsor Counties Co-Owner, Derek Paul, proudly posing next to the Brattleboro Area Chamber of Commerce display window.

As a locally owned and operated family business, we at SERVPRO of Windham & Windsor Counties feel very strongly about getting involved in our local community. We can't help but getting out there and meeting the people in the area who make our community great.

We are active in local organizations and associations. We are members who participate in area chambers of commerce such as: Brattleboro Area Chamber of Commerce, Okemo Valley Chamber of Commerce, Woodstock Chamber of Commerce, Hartford Area Chamber of Commerce and Southern VT Deerfield Valley Chamber of Commerce. We are also affiliate members of the Crown Point Board of Realtors and Southern Vermont Board of Realtors. By participating in these local groups, we have the opportunity to meet other business professionals, learn about their operations, needs and priorities so we can better assist them in the event of an emergency.

SERVPRO of Windham & Windsor Counties feels very strongly that the best way to get to know your neighbors is to get out there and say hello. We've been fortunate to have built strong relationships with so many great businesses and community members over the years and look forward to building even more!

Faster to Any Sized Disaster

12/2/2020 (Permalink)

Black & white photo of an entire staff of employees standing in front of open overhead door of warehouse. SERVPRO of Windham & Windsor Counties: Faster to any sized disaster.

When a client experiences a fire, smoke, water, sewage or biohazard emergency, swift and immediate response is crucial. The longer these types of disasters go unmitigated, the potential for secondary damage increases. Once a fire has been extinguished, the pipe has been repaired, or the water has been turned off, the clock is ticking to begin repairs. No one is quicker to respond than SERVPRO of Windham & Windsor Counties.

Upon initial notification of the event, SERVPRO of Windham & Windsor Counties will be onsite within 4 hours (often times much sooner) to begin emergency mitigation services.

SERVPRO uses state of the art equipment and industry approved techniques which can save their clients time and money. 

SERVPRO of Windham & Windsor Counties realizes the importance of timely response which is why they are available 24/7/365 to provide emergency services. For commercial properties, quick response means limiting business interruptions and minimizes tenant displacement.

When you experience an untimely disaster, be sure to contact the times disaster cleanup and restoration leader, SERVPRO of Windham & Windsor Counties!

Why Choose SERVPRO? Here's Why:

11/25/2020 (Permalink)

SERVPRO truck parked in front of a large brick apartment building with snow on the ground. SERVPRO of Windham & Windsor Counties is faster to any sized disaster to make fire and water damage "Like it never even happened."

Whether it's a fire, smoke or water damage emergency, you may be asking yourself "Why should I choose SERVPRO if Windham & Windsor Counties rather than another disaster restoration company?" Great question! Here are a few reasons why SERVPRO is the premiere emergency restoration company.

  • Over 50 years of business in the cleanup and restoration industry.
  • More than 1,800 franchises. Each are locally owned and operated.
  • Detailed communication throughout the entire job process specifically to keep the client informed from start to finish.
  • Able to accommodate restoration projects ranging from single family homes to skyscrapers.
  • Faster to any sized disaster. SERVPRO responds within four hours of initial notification to avoid revenue loss for property owners and minimize inconvenience for building tenants.
  • Professional equipment and industry leading techniques which can save time and money. 

SERVPRO of Windham & Windsor Counties is available 24/7/365 and is poised to help restore your property and its contents to pre loss condition, quickly, safely and effectively. 

Family Owned & Operated Since 1988

11/11/2020 (Permalink)

Photo containing two brothers and father. Left to Right: Ryan, Richard and Derek Paul. Co-Owners of SERVPRO of Windham & Windsor Counties.

At SERVPRO of Windham & Windsor Counties, we believe strongly in supporting local. Whenever possible, we utilize the local businesses in the area to help our business run and continue to grow. These include local auto shops, restaurants, uniform makers and equipment suppliers to name a few. We have relationships with these companies because, like them, we are local and care about their continued success in the area.

SERVPRO of Windham & Windsor Counties has been owned and operated by the Paul Family since 1988. It was that year in which Richard and Susan Paul purchased the franchise which was originally established in 1978. In the early 2000s, sons Ryan and Derek joined the family business in full-time roles. Ryan's concentration was on production and operations, while Derek's focus was on marketing and community involvement. This came after many years of working part-time as production technicians while attending school. In 2015, Ryan and Derek officially came on as partial owners of the business and handle the daily running of operations.

As each family member is from the area, it is important to continue to support the local community around them. And although SERVPRO is nationally know as the premiere leader in emergency cleanup and restoration, SERVPRO of Windham & Windsor Counties has been locally owned and operated by the Paul Family, area natives, for over 30 years. Its their pleasure to assist their neighbors when disaster strikes and make fire & water damage, "Like it never even happened," 30 years from now.

Proactive Cleaning & Disinfecting

5/19/2020 (Permalink)

A window decal that says SERVPRO Certified Cleaned Certified: SERVPRO Cleaned

Certified: SERVPRO Cleaned is a cleaning and disinfecting program that SERVPRO offers to commercial locations to address the current COVID-19 pandemic. This pandemic has changed what it means to be clean and being open for business is just the beginning of everyone’s new journey forward. Employees may be hesitant to return to work, and customers may wonder whether the businesses they visit are safe. If a building or structure is sanitized and disinfected as part of the CSC program, a window decal shield will be left there, as well as a separate window decal which should be dated by the franchise to let everyone know when it was last sanitized and disinfected. This can be scheduled as a one time or recurring service. This is a level of clean that goes way beyond janitorial or carpet cleaning, it is proactive viral pathogen cleaning. Beyond fire and water, SERVPRO professionals are trained and experienced in bio hazard decontamination. When businesses choose SERVPRO, their employees, customers, and community can rest assured that they have selected a “higher standard of clean.”

Why set up an ERP?

4/2/2020 (Permalink)

Servpro ERP ad asking are you ready? SERVPRO ERP, are you ready?

With SERVPRO’s Emergency READY Profile (ERP), you will feel confident that you are “Ready for whatever happens.” The ERP allows you & your business to have an immediate plan of action ready to go in case of an emergency. It contains all of the important information regarding your business including emergency contacts, shut-off valve locations, and priority areas. By setting up an ERP, you can minimize business interruption by knowing what to do and what to expect in advance, which can help reduce how water and fire damage can affect your business. The best part is this document will only take a little time to complete but will save a lot of time if ever needed!

  • A no cost assessment of your facility.
    This means there is no need to allocate funds, giving you a great value at no cost.
  • A concise Profile Document that contains only the critical information needed in the event of an emergency.
    It will only take a little time to complete and will not take you away from current projects. But it will save a lot of time if ever needed.
  • A guide to help you get back into your building following a disaster.
    This can help minimize the amount of time your business is inactive by having an immediate plan of action.
  • Establishes your local SERVPRO Franchise Professional as your disaster mitigation and restoration provider.
    You have a provider that is recognized as an industry leader and close by.
  • Identification of the line of command for authorizing work to begin.
    This saves time so we can begin the work of mitigating the damage which can save you time and money.
  • Provides facility details such as shut-off valve locations, priority areas and priority contact information.
    Having a quick reference of what to do, how to do it and who to call provides solutions in advance of an emergency so that during the emergency you are "Ready for whatever happens."

Proactive Cleaning & Disinfecting

3/24/2020 (Permalink)

SERVPRO technician discussing cleaning with client SERVPRO is equipped with hospital grade disinfectants & qualified technicians to handle your proactive cleaning needs.

SERVPRO of Windham & Windsor Counties is Here to Help during this time of need

During this unprecedented time caused by the global pandemic of Coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the Coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the Coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Generator Safety

2/10/2020 (Permalink)

power lines, white bolt of lightning in the distance, soft edges on photo with black background During a power outage the most important thing is to know how to keep you and your loved ones safe!

Generators can be very helpful to have on hand in the event of a power outage during severe weather. Follow these steps from the American Red Cross to ensure safe handling of your generator:

  • To avoid electrocution, keep your generator dry and do not use in wet conditions (i.e. a flood). Have it running on a dry, flat surface under a shelter such as a canopy-like structure (i.e. a tarp supported by poles). Do not touch the generator if your hands are wet.
  • Never run a generator inside your home, garage, basement, crawlspace or any partially enclosed area. The same goes for grills, camp stoves, or other gasoline, propane, natural gas, or charcoal-burning devices.
  • Using fans or opening your doors and windows won’t prevent carbon monoxide (CO) buildup in your home. CO can’t be smelled or seen so it is critical when running a generator to use caution to prevent exposure. If you start to feel sick, weak or dizzy while using a generator, get to fresh air immediately.
  • Install CO alarms on every level in your home in central locations and outside sleeping areas. These will provide early warnings of rising CO levels.

For these and other tips and information regarding health and safety, visit

Coffee Talk With the Okemo Valley Regional Chamber of Commerce and The Karass Inn

1/29/2020 (Permalink)

three ladies smiling while holding coffee mugs From L to R: Angie from The Karass Inn, Laura from SERVPRO of Windham & Windsor Counties and Carol from the Okemo Valley Regional Chamber of Commerce.

Our Marketing Rep Laura Michelewicz had a great time attending the very first “Coffee Talk” with the Okemo Valley Regional Chamber of Commerce at the Karass Inn in Chester, VT! The purpose of the Coffee Talk is to meet, collaborate and network with fellow chamber members and to have a casual conversation about what is going on in the community as well as explore new ideas.

It was great meeting with everyone! Thank you again to Angie at the Karass Inn for a terrific job hosting – it was a pleasure meeting you!

The Karass Inn is a lovely bed and breakfast located close to the ski slopes, hiking trails, shops and other great Vermont attractions. For more information or to book a room visit them online at:

Proud to Be Part of the Brattleboro Area Chamber of Commerce

1/27/2020 (Permalink)

Mustached man wearing a black jacket with SERVPRO logo stands outside a chamber of commerce display window featuring SERVPRO Derek Paul of SERVPRO of Windham & Windsor Counties stands outside our team's display at the Brattleboro Area Chamber of Commerce's front window.

The Paul family, owners of SERVPRO of Windham & Windsor Counties, have had ties to the Brattleboro area for decades. Both Ryan and Derek were born in Brattleboro and grew up just over the river in West Chesterfield, NH. Our team has also been providing services in Brattleboro for many years and we’re so pleased to now be members of the Brattleboro Area Chamber of Commerce. From networking events and chamber meetings to the Jingle Bell Jog, we have enjoyed our time so far getting to know fellow chamber members!

One cool thing that the Brattleboro Chamber does is they feature an affiliated business in their store front window weekly throughout the year! Our team was pleased to start off our first full year as new members of the chamber by being a featured business at the start of January. Thanks Brattleboro Chamber!

Excessive mold in your commercial property is a hazard to both workers and clients

1/8/2020 (Permalink)

side by side pictures of inside an air duct- on left, duct is dirty, on right, duct is clean. green background Poor maintenance of your HVAC system can turn your air conditioning into a breeding ground for mold.

Excessive mold in your commercial property is unpleasant, and it can be unsightly. Once it’s found, mold removal services can address the problem — but there are also ways you can prevent fungal growths before they form. Below is a brief guide that discusses a few crucial facts about mold that business owners should know.

How Does Mold Form in an Office Building?

Mold can grow on any surface if organic matter like food or oil from the skin is present. Fungi need water and warmth to grow, so they often thrive wherever moisture is present, including drywall, carpeting, clothing, and wood. Your building’s HVAC system is necessary for maintaining a comfortable temperature and humidity, but poor maintenance can turn your air conditioning into a breeding ground for mold. If fungus is present inside the HVAC system, the spores produced by the mold will spread throughout the building through the air ducts. 

How Do You Prevent Mold From Forming?

Since fungal growths thrive in moist environments, try to eliminate all potential water sources. For instance, repair any leaky plumbing and seek mold remediation services immediately after a flood. Another way to prevent mold is to schedule regular HVAC cleanings to keep the system from breeding and spreading spores.

If your commercial property needs mold removal services, don’t hesitate to reach out our expert team here at SERVPRO of Windham & Windsor Counties. Since 1978, this disaster recovery company has helped residents throughout Windham & Windsor Counties, Vermont restore their properties. Our staff of experienced professionals specializes in everything from fire damage repair to carpet cleaning.

Call (802) 674-8004 to request assistance.

Congratulations Gary, Shane, Wil & Joe on Your New IICRC Certifications!

12/4/2019 (Permalink)

picture of four male SERVPRO employees holding IICRC Certificates and standing in garage with multiple SERVPRO vehicles. From left to right: Crew Chief Wil Blanchard, Project Manager Gary Ruotsala, Crew Chief Shane Maylin and Technician Joe Langley.

At SERVPRO of Windham & Windsor Counties our number one priority is great customer service. One of the ways that we achieve excellent customer service is by always continuing to educate ourselves on best industry standards to provide excellent service to each of our customers. This wonderful group of guys do just that! They are valued members of our team and consistently provide top notch service to our clients. Please join us in congratulating them in their recent achievements with the Institute of Inspection Cleaning and Restoration Certification (IICRC).

Pictured is Project Manager Gary Ruotsala, Crew Chief Shane Maylin, Crew Chief Wil Blanchard and Technician Joe Langley. They have received the following certifications:

Gary- WRT-Water Restoration Technician and FSRT-Fire And Smoke Damage Restoration Technician

Shane- WRT-Water Restoration Technician

Wil- WRT-Water Restoration Technician and FSRT-Fire And Smoke Damage Restoration

Joe- WRT-Water Restoration Technician

Fantastic job guys!

Congrats Jake on Your New IICRC Certification!

11/14/2019 (Permalink)

Photo of a SERVPRO employee standing in front of a SERVPRO poster in an office Awesome job Jake!

Jake is one of our Project Managers and has been a valuable part of the team here at SERVPRO of Windham & Windsor Counties for over 13 years. Jake has become our mold mitigation expert over the course of his career here. Recently he completed the latest Institute of Inspection Cleaning and Restoration Certification (IICRC) 4-day training on top of the line mold and sewage remediation techniques. This is a great step forward for our business as we are always focused on continuing education so that we can consistently provide customers with the best of the best in service. We are proud to share that Jake excelled in the training and now has the following certification: AMRT-Applied Microbial Remediation Technician. Fantastic job Jake!

Jake also holds the following certifications through IICRC: WRT-Water Restoration Technician and SRT-Smoke Restoration Technician.

2019 SERVPRO Corporate Summer Marketing Forum

7/16/2019 (Permalink)

Marketing Manager Andrea Thompson & Marketing Rep Laura Michelewicz with Tyler Estes of SERVPRO Corporate (front) and marketing from other NE SERVPROs

On Tuesday, July 9th our Marketing Manager Andrea Thompson and Marketing Representative Laura Michelewicz participated in SERVPRO Corporate’s 2019 Summer Marketing Forum in Nashua, NH. They spent the day with fellow marketers from other SERVPRO franchises of the Northeast Region. The great thing about SERVPRO is that although it is a franchise with every franchise being independently owned and operated, there is a great unity which is evident at get-togethers such as these. These forums are helpful as we use the time to collaborate with one another and share ideas and learn from each other. Together, we all strive for total customer satisfaction and to provide the best in restoration and cleaning services. These forums give us a chance to celebrate our achievements and continue to excel forward by discovering ways to improve our services and involvement within our communities!

Italian Dinner at Upper Valley Haven

5/7/2019 (Permalink)


On Thursday, May 2nd, the Marketing Team for SERVPRO of Windham & Windsor Counties (Derek Paul, Andrea Thompson and Laura Michelewicz) cooked up some Italian Dinner for residents at Upper Valley Haven, a community center in White River Junction, VT. The dinner served over 20 residents with plenty of leftovers for the residents to enjoy for lunch! The community center provides numerous resources for locals. The center's Food Shelf and Good Eats Programs provide visitors with healthy groceries and recipes. There are also services for children including an after school program for school aged children who are current and former shelter guests. Thank you to everyone at Upper Valley Haven for welcoming us into your kitchen! We enjoyed our visit! For more information about Upper Valley Haven and all of their services, visit their website:

Company History and Excellence In Community Involvement

3/29/2019 (Permalink)

SERVPRO of Windham & Windsor Counties Marketing Team Supporting Community Events

SERVPRO’s original company headquarters was located in Sacramento, California when it was launched in 1967 by Ted and Doris Isaacson as a painting business. The Isaacson’s soon decided to transform the company into a cleaning and restoration company. The company quickly grew and sold its first franchise in 1969. Over the years, the company continued to grow and headquarters were relocated to Gallatin, Tennessee in 1988. The reason for this move was a great strategy as it placed the company’s headquarters within 600 miles of 50% of the U.S. SERVPRO Corporate was quickly noticed for their involvement within the community and in 1991, was awarded the title of “Small Business of the Year” by the Nashville Business Journal!

SERVPRO franchises also place an importance on community involvement- this is something that really sets us apart from our competitors! Each year, SERVPRO franchises across the U.S. support several community and charity events, SERVPRO of Windham & Windsor Counties included. Here at SERVPRO of Windham & Windsor Counties, we strive to be among the best of the SERVPRO franchises in supporting our community and the local businesses around us. We enjoy having a part in helping our community thrive!

Fire Safety Tips- Using Your Fireplace Safely

3/29/2019 (Permalink)

Follow These and Other Tips From the National Fire Protection Association to Help Keep Your Home Safe and Warm

Spring is here, but there will likely be a few more cold days ahead where you may want to build a cozy little fire in your fireplace. Here are some important tips to keep in mind:

  1. Make sure the fireplace has a sturdy screen to prevent sparks from flying out.
  2. Be sure the ashes are cool before placing them into a metal container and keep the ashes away from your home, garage and porch.
  3. Keep any flammable items at least three feet away from the open flames.
  4. Always use the appropriate type of wood and flame starters when using your fireplace. The dryer the wood the better.
  5. When installing your fireplace be sure to have a qualified professional perform the installation.
  6. Make sure you have your fireplace inspected and chimney cleaned according to your local codes and by a professional.

For additional tips and guidelines, consult a professional or visit the National Fire Protection Association’s website:

Equipment Corner: Car #8

3/28/2019 (Permalink)

#8 and Marketing Manager Andrea Thompson Are Getting Ready to Hit the Road!

While our fleet of vans and trucks are essential for getting supplies and equipment to and from job sites and making a restoration job “Like it never even happened.” our faithful Marketing Car which has been lovingly named #8 is important to our team as well! When we first got the 2009 Chevrolet HHR she (yes, our marketing car is female) was a solid green color and has since experienced a face lift including flame decals and has subsequently acquired the nickname “Fireball.” She has served us for 130,000 miles and ten years. #8 can get us through the smooth sailings of 91, through the backroads of Bethel, up and over Hogback Mountain, chugging along snowy Route 30 and rolling along the long winding roads of New England!

Services Presentation- West Dover, VT

3/1/2019 (Permalink)

Co-Owner Derek Paul During Presentation

It was a pleasure presenting at Sotheby's     International Realty in West Dover, VT recently! Co-Owner and Marketing Director Derek Paul discussed SERVPRO of Cheshire County and SERVPRO of Windham & Windsor Counties company history, services and territory overview with a Q&A at the end. We were very happy to be invited to their office for this opportunity. Thank you all at Four Seasons Sotheby's International Realty!

Interested in having us present at your office? Let us know! These presentations are helpful to all businesses especially those in the insurance or real estate fields. For example, the tips we provide in our presentation can help an agent assist their insured during the interim between the discovery of a loss and SERPVRO performing restorative work.

What Few People Know About Products Used to Clean Soot in Wilmington After Fire Damage

1/13/2019 (Permalink)

Soot damage can be quite extensive. Contact SERVPRO to assess and use the corresponding effective cleaners to remediate the damage.

Wilmington's Fire Damage Experts Talk About Different Cleaning Chemicals Used During Restoration

When something burns on your Wilmington property, the blaze not only can burn your building materials and contents, but the smoke can cause soot residues and soils to exist on indoor surfaces. One major part of any fire damage project is cleaning and soot removal. When a fire ignites inside a building, it often burns different fuels creating a combination of different types of smoke and soot residues. As the various types of partially combusted particles circulate through your home, they can come into contact with several different types of surfaces. When mitigating fire damage, our highly trained SERVPRO team knows that different techniques and chemicals must be used to remove soot from the various surfaces inside your home.
We provide fast 24/7 service so that we can begin working on restoring your home as soon as possible. Our SERVPRO technicians are located in the region so that we can show up quickly after we receive your fire damage call in Wilmington. As soon as we arrive, we inspect your home to determine where the problems occurred and how severe the issues are. Our estimators come to your residence equipped with a testing kit so that we can figure out what we can restore and what we think must be replaced. We have inside the testing kit a variety of chemicals so that we can see which techniques and detergents will work best for certain surfaces.
Once we figure out what exactly needs to be done, we comprise an initial estimate for you and your insurance adjuster. After receiving work authorization, we start the restoration process using the industry's most advanced technology. We have at our disposal a variety of chemicals that we can use to clean soot that affects different surfaces.
For most situations, we use a general purpose detergent that can clean soils off of most surfaces. For heavy soot, we often utilize a heavy-duty degreaser as long as the surface is durable. When cleaning materials that are made out of stone and mortar we can use a strong acid cleaner as a last resort. If you ever have a fire break out inside your house, call SERVPRO of Windham & Windsor Counties at (802) 674-8004 24/7.

Click here for more about Wilmington.

Some Ways to Help Avoid Secondary Damages in White River Junction After a Fire

11/11/2018 (Permalink)

Even if the fire only affected one room in your home, contact SERVPRO right away for effective fire damage restoration services.

What to do After Fire Affects Your White River Junction Home

As traumatizing as a substantial and widespread disaster might be to your White River Junction home, having a plan in place to help you recover your loss and restore the property is critical. The faster that you can secure professional restoration services to begin mitigation and restoration on your home, the less time that this process usually takes to complete.

Once first responders have left the scene and the blaze has gotten extinguished, you get your first look at the fire damages to your White River Junction property. It is at this point that you realize what you need is a team of highly-trained technicians that can work efficiently to return your home to the way it used to be. Our SERVPRO emergency response team can help.

It has always been a focus of our franchise for our technicians to have access to the best training available for fire restoration. For this reason, every member of our fire recovery team has IICRC-certifications for fire and smoke restoration, as well as training in areas like soot mitigation and odor removal. With the widespread effects fire can have on your property, the ongoing training of our SERVPRO technicians can prove invaluable.

Before you contact your insurance company to begin the claim process, our SERVPRO team can help preliminarily to assess the full scope of the damage and comprise an estimate regarding the cost of the work and the length of time expected to complete it. With our 24-hour response team, our estimator and mitigation team can arrive fast to help begin compiling the necessary documentation your insurance provider needs to approve a damage claim.

Our fire recovery team thrives on our ongoing training through in-house programs and e-learning opportunities to make each of our technicians as experienced and educated as possible to minimize restoration times. Our SERVPRO of Windham & Windsor Counties response team can arrive quickly with our industry-leading equipment to mitigate the immediate losses and set up a plan to restore your property fast. Give us a call anytime disaster strikes at (802) 674-8004.

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