Recent Posts

Winter Storm Worries

11/25/2020 (Permalink)

SERVPRO truck parked at a residence surrounded by tall banks of snow. It's a great idea to prepare your home or property for the inevitable snow and cold for the upcoming winter.

Winter weather is more than just the common snow covered sidewalks and slippery roads. If you're a New Englander, freezing temps and heavy snow are as common in the winter as beautiful foliage in the fall or green grass in the Summer. With freezing temperatures comes the possibility of freezing pipes which can result in significant water damage to your home or commercial property.

Frozen pipes occur when exposed to freezing temps. Common areas for freezing pipes are basements, attics, garages, crawlspaces, or along exterior walls within a home. Additionally, outdoor water spigots are a regular place for cold weather exposure. A frozen pipe can burst at the point where the ice blockage inside the pipe is located, but usually the rupture is caused from the backflow of pressure between the water source and the blockage. 

If your home or commercial property experiences a burst pipe caused by the extreme cold temps that surround a winter storm, be sure to contact SERVPRO of Windham & Windsor Counties. We will make sure your property if properly dried mitigated in the affected areas to make it "Like it never even happened."

Why Choose SERVPRO? Here's Why:

11/25/2020 (Permalink)

SERVPRO truck parked in front of a large brick apartment building with snow on the ground. SERVPRO of Windham & Windsor Counties is faster to any sized disaster to make fire and water damage "Like it never even happened."

Whether it's a fire, smoke or water damage emergency, you may be asking yourself "Why should I choose SERVPRO if Windham & Windsor Counties rather than another disaster restoration company?" Great question! Here are a few reasons why SERVPRO is the premiere emergency restoration company.

  • Over 50 years of business in the cleanup and restoration industry.
  • More than 1,800 franchises. Each are locally owned and operated.
  • Detailed communication throughout the entire job process specifically to keep the client informed from start to finish.
  • Able to accommodate restoration projects ranging from single family homes to skyscrapers.
  • Faster to any sized disaster. SERVPRO responds within four hours of initial notification to avoid revenue loss for property owners and minimize inconvenience for building tenants.
  • Professional equipment and industry leading techniques which can save time and money. 

SERVPRO of Windham & Windsor Counties is available 24/7/365 and is poised to help restore your property and its contents to pre loss condition, quickly, safely and effectively. 

Professionally Mitigating Water Damage: Why It's Important

11/25/2020 (Permalink)

Room which has flooring and base of walls removed with two large dehumidifiers in the room to dry. Building materials may need to be removed if severely damaged during a water intrusion. Materials such as flooring, drywall & insulation for example.

Unwanted water intrusion to your home or property is not only inconvenient, it can be severely damaging. It may seem like a simple solution to remedy but it's important to know that even a minor water damage can be significant. The flooring may only be the start of the materials that have been affected. Here are some other areas of a property that can be affected and will need to be properly mitigated during the drying process.

  • Interior side of drywall
  • Carpet and padding
  • Subflooring
  • baseboard, commonly made of wood
  • Interior section of drywall
  • Insulation inside wall cavity
  • Wall framing
  • Floor joists
  • Sheathing
  • Basement
  • Cabinetry
  • Basement or crawlspace

Each of these areas, if not professionally mitigated, can become heavily damaged. SERVPRO of Windham & Windsor Counties has industry leading equipment to inspect, thoroughly dry and clean to ensure all building materials that are affected during a water damage emergency are taken care of. Contact SERVPRO of Windham & Windsor Counties anytime to assist with your emergency. We're always ready to help!

Facts About Floods

11/17/2020 (Permalink)

River water has flooded over a main road in a small town causing damage to trees, signs, and property surrounding the road. River water can quickly rise and overtake the surrounding areas with the help of heavy rains and snowmelt as seen here in this local town.

Floods are one of the most common and widespread natural disasters in the United States. No matter where you may live, floods can can pose a significant threat. Whether you are near mountains, coastlines, along city streets or near a river, the threat for flooding is all around us. According to the National Flood Insurance Program, houses in the United States 26% chance of being damaged by a flood during the course of a 30-year mortgage. Businesses face similar risks by flooding. Here are some statistics regarding flood damage in the US:

  • The principal causes of floods in the western U.S. are snowmelt and rainstorms.
  • The principal causes of floods in the eastern U.S. are hurricanes and storms.
  • Floods kill an average of 140 people per year in the U.S., making flooding the most deadly natural disaster.
  • More than half of all fatalities during floods are auto related often the result of drivers misjudging the depth of water on a road and being swept away in a swiftly moving current.
  • Underpasses can be some of the most dangerous places during a flash flood- especially at night when it's difficult to see.

If a flood does strike your home or business, be sure to contact SERVPRO of Windham & Windsor Counties to assist with the damage. Even minor floods have the potential to cause major damage to a structure when not treated properly. The cleanup for a flood can be an overwhelming task and the professionals at SERVPRO have the equipment and trained personal to make flood damage "Like it never even happened." 24 hours a day, 7 days a week, 365 days a year.

Is You Commercial Property Prepared For An Emergency?

11/17/2020 (Permalink)

Hand holding a smartphone with the SERVPRO Ready App open. With the SERVPRO Ready App, you can access all of your businesses ERP info, and request services from the palm of your hand!

Property disasters have many different forms. Fire, smoke, water or biohazard to name a few. There are two things they all have in common: they're always unexpected and they're always inconvenient. However, you can be prepared when an emergency does occur. Having a SERVPRO Emergency Ready Profile (ERP for short) in place ensures your business is that much closer to reopening following an untimely disaster.

An ERP is created by your local SERVPRO professional specifically for your business and is designed to limit interruption by having an immediate plan of action in place. The ERP provides critical info about your building(s) in order to begin mitigation and recovery as soon as possible. The ERP contains key building locations, utility shut offs, pertinent contact information and so much more. 

The ERP is the perfect guide to get your business back up and running following a disaster. The chain of command for your facility is clearly identified and it establishes SERVPRO of Windham & Windsor Counties as your trusted disaster restoration provider. The ERP comes available in hard copy form as well as digitally through the ERP App for easy accessibility. And best of all, there is no cost associated with the ERP! There's no reason NOT to have an ERP completed for your business. Contact us today to schedule a consultation.

It's always easier to prepare for an emergency before it happens, not when it happens.

Family Owned & Operated Since 1988

11/11/2020 (Permalink)

Photo containing two brothers and father. Left to Right: Ryan, Richard and Derek Paul. Co-Owners of SERVPRO of Windham & Windsor Counties.

At SERVPRO of Windham & Windsor Counties, we believe strongly in supporting local. Whenever possible, we utilize the local businesses in the area to help our business run and continue to grow. These include local auto shops, restaurants, uniform makers and equipment suppliers to name a few. We have relationships with these companies because, like them, we are local and care about their continued success in the area.

SERVPRO of Windham & Windsor Counties has been owned and operated by the Paul Family since 1988. It was that year in which Richard and Susan Paul purchased the franchise which was originally established in 1978. In the early 2000s, sons Ryan and Derek joined the family business in full-time roles. Ryan's concentration was on production and operations, while Derek's focus was on marketing and community involvement. This came after many years of working part-time as production technicians while attending school. In 2015, Ryan and Derek officially came on as partial owners of the business and handle the daily running of operations.

As each family member is from the area, it is important to continue to support the local community around them. And although SERVPRO is nationally know as the premiere leader in emergency cleanup and restoration, SERVPRO of Windham & Windsor Counties has been locally owned and operated by the Paul Family, area natives, for over 30 years. Its their pleasure to assist their neighbors when disaster strikes and make fire & water damage, "Like it never even happened," 30 years from now.

Four Steps Homeowners Can Take When Water Damage Occurs

10/9/2020 (Permalink)

A kitchen with severe water damage to the ceiling Here are some important steps to take when assessing water damage in your home.

Whether you experience a significant storm or broken pipe, there are many reasons why your home might face sudden water damage. While these events are concerning, acting quickly can help you reduce the amount of water damage restoration that you’ll need. To help you protect your home and minimize repair costs, here are several strategies to follow when these emergencies happen.

How Should Homeowners Handle Water Damage?

  1. Locate & Stop the Source of Water

As soon as you notice a problem, locate the source of the moisture and try to keep the water from spreading. For example, if the issue is coming from a broken pipe, shut off the coordinating water supply valve. Or, if you have a roof leak, put a bucket under the problem area and a tarp around the area. Next, call a professional contractor to provide a permanent fix.

  1. Contact Your Insurance Company

After stopping the issue, you should begin filing a claim with your insurance provider. They will likely require pictures and documentation of the damage, so photograph the affected area and send them when requested. The sooner you take this step, the easier it will be to evaluate the damage and receive compensation. In some cases, homeowner’s insurance policies will cover the cost of water damage restoration and necessary repairs.

  1. Remove the Moisture

Next, you should call water damage restoration professionals to clean up the water and all traces of moisture from the home. This will prevent stains and mildew from spreading to other areas, minimizing the damage that the water can cause. Your restoration company will use high-powered extraction tools to clean and protect your carpet. These professionals will also employ large fans to dry out surfaces while they are working.

  1. Inspect for Mold

When your contractors leave, look around the affected areas for signs of mold. Typically, you will notice green or black spots on moist surfaces and a musty odor in the room. Without prompt attention, mold will spread throughout the house, causing health effects. However, mold can also cause structural damage, as it eats organic material. Fortunately, mold remediation services will remove the fungal growth and prevent it from returning.

Fire Prevention During the Holidays: Do's & Dont's

10/5/2020 (Permalink)

A living room with a Christmas tree that is on fire Take extra precautions during the holidays in order to prevent fires in your home!

The holiday season is an exciting time to gather with family and friends, decorate the home, share meals, and celebrate. Throughout the festivities, you need to take extra precautions to prevent accidents. The winter months are the most common months for home fires and fire restoration services. To keep your family safe and the holidays merry, follow the fire prevention tips below.


Use flameless candles.

Open flames from candles can be especially dangerous with children and pets running around the house. Consider switching to flameless LED candles, which flicker just like real candles without posing a fire risk. If you use real candles, keep them far out of reach from kids and animals and never leave them burning unsupervised.

Keep an eye on your cooking.

According to the U.S. Fire Administration, more than 50% of all residential fires were started while cooking. When families are preparing large amounts of food while entertaining guests, it’s easy to get distracted and neglect the oven or stove. Stay in the kitchen when cooking and continuously check on your food.

Test cords and lights before use.

Always inspect and test holiday lights before hanging them up, and throw out any sets with damaged cords, loose connections, or cracked bulbs. Frayed and exposed wires can easily cause an electrical fire. Never leave decorative lighting on unattended—unplug all lights before leaving the house and going to bed.


Overload your electrical circuits.

Too many electronics, appliances, and decorations plugged in can overload your circuits and cause sparks. Limit your use of extension cords and unplug any item that isn’t in use.

Avoid using outlets in rooms that already have many large appliances, such as the kitchen. Invest in LED lighting to cut back on your electricity usage.

Let Christmas trees dry out.

Dry and brittle trees are more likely to ignite and burn quickly. Watering Christmas trees every day significantly reduces their risk of catching fire. As soon as the holidays end or your tree dries out, dispose of it properly.

Place plants near heat sources.

It may be tempting to fill the space next to a heater or in front of the fireplace with plants, but this can create a serious fire hazard. All plants and Christmas trees should be kept several feet away from any heat sources. This includes light bulbs, radiators, space heaters, and floor and wall registers.

4 Tips to Prevent Restaurant Kitchen Fires

9/9/2020 (Permalink)

Two men working in a restaurant kitchen There are many ways to avoid a kitchen fire in your restaurant, read up on a few of them here.

Your restaurant’s kitchen is the most significant part of the business, and it creates several fire hazards. However, to avoid fire damage repair, you can take several measures that will reduce the risk that a fire will occur. Below are several strategies to employ in your kitchen. 

What Tasks Can Help You Avoid Kitchen Fires?

  1. Maintain Electrical Equipment

Often, the kitchen has many different electrical appliances, such as blenders, toasters, and ovens. However, the wiring and cords can wear down over time, increasing the risk of a spark that creates a fire hazard. You should inspect all electrical equipment regularly for damage, paying close attention to the cords and outlets.

Also, schedule yearly professional maintenance for all kitchen appliances to check for damage that you cannot easily see. After closing the restaurant, unplug all appliances to prevent a fuse shortage at night that could cause a fire. 

  1. Clean Grease

While grease is unavoidable in most commercial kitchens, you should manage it carefully to avoid issues that require fire damage repair. Grease is extremely flammable, and it can splatter around the area, allowing flames to spread.

Regularly clean all surface areas that accumulate grease, including the counter tops, walls, ranges, grills, hood systems, and floors. Then, dispose of the residue away from the kitchen. 

  1. Train Staff 

Make sure your entire staff, from cooks to servers, knows how to properly identify fire hazards. They should understand the location of breaker switches, as well as how to operate them. Then, create clear guidelines about the process and frequency of cleaning grease, and how to keep flammable materials away from the oven and stove. 

  1. Never Leave Food Unattended

When cooking food, someone should always be monitoring it. Anything cooking over an open flame poses a significant fire hazard, as grease or oil can spill over and catch on fire quickly. Food that burns in the oven or microwave can also create a dangerous issue. If everyone on your staff must leave the kitchen for some reason, turn of all burners and heat sources while they’re away.

How to Protect Your Home From Potential Rainfall Damage

9/9/2020 (Permalink)

Heavy rain coming down on a roof Taking these simple steps can help protect your home from water damage during heavy rainfall

Heavy rain and storms can cause substantial damage to your home especially if you aren't prepared. Storms can produce high winds causing fallen trees and power lines. There is always the possibility that when a storm hits, there will be damage to a property. Even a small roof puncture from a tree limb or a cracked window can be enough to allow rainfall to trickle (or pour) into your home. A downed tree can cause serious damage to your roof, siding and windows. Heavy rain also raises concern for flooding. Below are a few tips to help keep your home safe and dry in the event of a storm:

  • Consider options to protect your windows and entryways such as adding shutters, rain diverters and storm doors.
  • Having a sump pump and dehumidifier handy can really help on days with heavy rain or high humidity.
  • Keep an eye on the trees closest to your home. Of course, you don’t want to cut into every tree but sometimes damage can be prevented by trimming back the trees that pose a threat.
  • Regularly check that rainwater is draining properly. If it isn’t, consider ways to redirect it such as adding gutters or consulting a contractor.
  • Regularly check your home for potential weaknesses especially in the roof, siding and windows. Even a small opening can let in rainwater so catching and repairing these issues before a storm hits is important and will save you money.

If the latest storm has damaged your home don’t hesitate to call us at 1-800-352-7251, we’re available 24/7 to help!