Recent Posts

Commercial Services: Food Service Facilities

2/22/2021 (Permalink)

Commercial kitchen including sinks, refrigerators, cooktops and other cooking equipment. SERVPRO of Windham & Windsor Counties is able to handle emergency cleaning, restoration and sanitizing of food service facilities no matter the size.

When a business experiences an emergency caused by fire or water damage, one of the biggest concerns is down time and loss of revenue. This is especially true within the food service industry. SERVPRO of Windham & Windsor Counties understands that timely response is of the utmost importance for limiting business interruption. Within four hours of the initial call, SERVPRO professionals can be on-site to begin restoration services. In addition to emergency response for fire and water damage, SERVPRO of Windham & Windsor Counties is able to provide cleaning and sanitizing relating to the COVID-19 virus. These services and procedures follow and adhere to CDC guidelines. 

We'll make sure all surfaces are restored and sanitized to health and food safety specifications, and you are able to get back to business quicker!

SERVPRO of Windham & Windsor Counties has experience working in a variety of food services related facilities such as:

  • Food Manufacturing
  • Food distribution centers
  • Fast food restaurants
  • Fine dining restaurants
  • Senior living facility kitchens
  • School cafeterias

Whatever type of food service facility, SERVPRO of Windham & Windsor Counties is here 24/7/365 to assist with your emergency and make it "Like it never even happened."

Storm Prep: Build a Disaster Supply Kit

2/16/2021 (Permalink)

Emergency supplies critical following storm damage: food, water, flashlight, first aid kit. Building a Disaster Supply Kit with items you will need following a storm is key for optimum preparedness.

When it comes to combating oncoming storms, the best offense is a good defense. In other words, being prepared for storm damage is of the utmost importance. Whether it be a snow, ice, rain or windstorm, having a plan in place and a disaster supply kit assembled, will have you one step ahead when they strike. Here are a few recommendations for your Disaster Supply Kit:

  • Water (one gallon per person per day for a minimum of 3 days)
  • Food (no less than a three-day supply)
  • Battery powered radio
  • Flashlight 
  • First aid kit
  • Additional batteries
  • Cell phone with chargers/battery backup
  • Toolbox
  • Pet food (if there are pets in the household)
  • fire extinguisher
  • Change of clothing for the appropriate weather and sturdy shoes
  • Matches (preferably in a waterproof container)
  • Writing utensil and paper
  • Feminine supplies and personal hygiene items
  • Paper towels, plates, cups, and plastic eating utensils.

Other tasks that should be kept in mind prior to a storm:

  • Fill your vehicle's gas tank
  • Check your vehicle's tires
  • Have cash on hand
  • Charge your phone
  • Plan alternate evacuation routes if necessary
  • Gather important documents in a waterproof bag
  • Have an extra set of keys
  • Move your valuables to the highest level of the home

These are but a few items and tasks that can help you better be prepared when a storm is on its way. Of course, safety is of the utmost importance and should be your top priority. If your home or commercial property experiences fire, water, smoke or mold relating from storm damage, be sure to contact SERVPRO of Windham & Windsor Counties and we'll be there to assist you. Always here to help!

Why SERVPRO? Always Ready

2/9/2021 (Permalink)

SERVPRO box truck parked on location at a commercial property. SERVPRO of Windham & Windsor Counties, ready for whatever happens, no matter when it happens!

At SERVPRO of Windham & Windsor Counties, we understand fire and water damage emergency are never planned and they never occur at a good time. Emergencies rarely occur Monday through Friday between the hours of 8AM-5PM. If they could be predicted, there would be far fewer fire and water damage emergencies to remedy.

At SERVPRO of Windham & Windsor Counties, we're ready to assist with your emergency 24 hours a day, 7 days a week and 365 days a year. Whether it be a weekend, holiday or the middle of the night, our emergency restoration team is available to provide service. 

Timely response is important when mitigating fire and water damage which is why our team is ready to respond when contacted. After hours emergencies are dispatched to our on-call staff who immediately communicate with our clients when we will arrive at the job site for emergency mitigation. We're simply a phone call or computer click away.

SERVPRO of Windham & Windsor Counties, ready for whatever happens, no matter when it happens!

Different Categories of Water

2/9/2021 (Permalink)

Residential room with pool table and commercial dryer with base of wall cut open to properly dry. Different categories of water call for different courses of actions when performing water mitigation services.

As professionals of emergency water mitigation, SERVPRO of Windham & Windsor Counties recognizes and understands the importance of the different categories of water as defined by the Institute of Inspection Cleaning and Restoration Certification or I.I.C.R.C. The IICRC is responsible for writing the standard and guidelines in many areas of emergency restoration. Knowing how to properly mitigate water damage depends on the category of water. Different categories of water may call for different courses of action during mitigation.

Category 1: Examples include: water supply lines for toilets, appliances, melting ice or snow, and tub or sink overflows with no contaminants present.

Category 2: Examples include: discharge or overflow from washing machines or dishwashers, toilet overflows which contain urine but no feces, broken aquariums, or punctured water beds.

Category 3: Examples include: Raw sewage, flood or seawater, ground surface or rising water from rivers/streams, or wind-driven rain. 

These are but a few examples of each Category of water. Knowing the correct water category will determine the correct method of mitigation in each situation. The professionals at SERVPRO of Windham & Windsor Counties are certified in Water Restoration and will ensure each water damage project is handled properly for any category of water.

Why SERVPRO? Communication is Key

2/8/2021 (Permalink)

Man sitting at a desk with a computer and has a phone up to his ear. Communication is critical when assisting our clients through fire and water damage emergencies.

Whether it be a fire or a flood, unexpected emergencies are traumatic and can be difficult to process immediately after. For a property owner, many thoughts and concerns are constantly racing thought their minds as to how to quickly and safely return building conditions to normal. However, by contacting the professionals at SERVPRO of Windham & Windsor Counties, you can be sure to be clearly and carefully guided through the process from start to finish.

From the initial call to SERVPRO of Windham & Windsor Counties, clients can expect clear and consistent communication from our office staff, Project Management Team and our restoration technicians. Our staff keeps our customers up-to-date with each step of the process along the way. What to expect, how long will it take, what do we need to know, what's the next step? Communication is made daily with the client until the project is completed. 

At SERVPRO of Windham & Windsor Counties, we will provide clear and concise communication to make your disaster "Like it never even happened." 

Home Heating Safety: Space Heaters

2/8/2021 (Permalink)

For the next blog in our series regarding Home Heating Safety, we will now outline safety tips for Space Heaters. As a reminder: the U.S. Fire Administration documents that heating is the second leading cause of fires in homes. Here are a few pointers when adding heat to your home through the use of space heaters:

  • Make sure your heater has been tested by a recognized testing laboratory.
  • Your space heater should have an automatic shut off in the event it tips over.
  • Do not plug the space heater into a power strip or extension cord. Plug heater directly into an outlet.
  • Be sure to place space heaters on a flat, sturdy surface.
  • Do not leave heaters turned on when leaving or going to sleep.
  • Do not leave any items that could potentially burn near the heater. Make sure nothing is within 3 feet of the heater.
  • Do not plug anything else into the same circuit as the one used to power the space heater. Overheating may occur.

Be sure to utilize these safety tips whenever using an electric space heater. For more info, be sure to check out the U.S. Fire Administration online!

Home Heating Safety: Fireplaces & Wood Stoves

2/5/2021 (Permalink)

Man with glasses sitting in rocking chair, reading a newspaper next to a roaring fireplace. Safety should be a priority when heating your home with a wood stove or fireplace.

Winter is here and along with snow and ice, it means heating season for us New Englanders. There are many options but whatever your method for heating your home you should always aim to heat safely. According to the U.S. Fire Administration, heating is the second leading cause of fires in homes. Today we will look at safely heating with a Fireplace or Wood Stove Here are a few points to consider:

  • Be sure to have your chimney inspected and cleaned each year by a professional.
  • Keep anything that can burn at least 3 feet away.
  • Do not burn paper in your fireplace or wood stove.
  • Always put the fire out before going to sleep or leaving the home.
  • Ashes should be put in a metal container that has a lid. Additionally, place the container outside and away from the building no less than 10 feet. 

Follow these steps to be sure you safely heating your home with a wood stove or fireplace. At SERVPRO of Windham & Windsor Counties, we're always here to help!

Air Duct Cleaning: Commercial Properties

2/5/2021 (Permalink)

Before and after photos of air ducts. Before has heavy amounts of dust and debris, after is clean of debris. Contact SERVPRO of Windham & Windsor Counties to assist with cleaning your commercial property's HVAC system today!

When it comes to your commercial property, you only have one chance to make a first impression with your customers or tenants. Examples of effective ways to impress your clients or occupants of your building include cleaning dirty or stained ceilings, scrub lobby floors and furniture, establish maintenance plans for carpets, and lastly, clean HVAC & air duct systems. Each of which can be professionally performed by the team at SERVPRO of Windham & Windsor Counties

Neglected air delivery systems can cause the circulation of odors and contaminants such as mold and irritating dust throughout your commercial property. The benefits of air duct cleaning include:

  • Reduce potential for mold growth
  • Remediate bacteria, fungi and mold
  • Restore peak energy efficiency
  • Eliminate debris that could be causing foul odors

Contact the NADCA Certified professionals at SERVPRO of Windham & Windsor Counties today to schedule an air duct cleaning estimate for your commercial property!

What to Do Following A Water Damage

2/1/2021 (Permalink)

Office space being dried by using commercial air movers and dehumidifiers. From a small leak to a major flood, SERVPRO of Windham & Windsor Counties is ready to assist with your water damage emergency.

SERVPRO of Windham & Windsor Counties is ready to assist at your commercial or residential property in the event you experience a water damage emergency. We're but a phone call away and will be on-site quickly to begin water mitigation services.

Once that call is made to our staff of emergency restoration professionals, here are a few recommendations that can help to limit further damage, while our team is in route to your property.

  • Whenever possible, shut off the water source.
  • Remove excess water by mopping and blotting.
  • Remove and prop up wet upholstery cushions for even drying.
  • Remove oriental or other colored rugs from wet carpeting.
  • Do NOT use a regular vacuum to remove water.
  • Do not leave books, magazines, or other colored items on wet carpeting. 
  • Don't turn on ceiling fixtures if ceiling is wet and keep out of areas where ceilings are sagging from retained water.

Please contact us for more tips on what to do following a water damage emergency. At SERVPRO of Windham & Windsor Counties we're here to help!

Why SERVPRO? Training

1/28/2021 (Permalink)

Framed certificates on a white office wall. Only some of the obtained certifications from the SERVPRO of Windham & Windsor Counties Team.

As mentioned in an earlier blog post, the technology around emergency restoration is ever evolving. Equipment and products are constantly being improved for optimum effectiveness and efficiency. Additionally, cleaning and restoration techniques and procedures are also consistently being updated and advanced.

In order to ensure our technicians are current with industry cleaning and restoration standards and procedures, SERVPRO of Windham & Windsor Counties provides in depth and detailed training for their technicians, project managers and team leaders. In addition to hand-on training, staff members attend classroom educational training in specific areas, to obtain certification from the non-profit certifying body of the cleaning and restoration industry, IICRC (Institute of Inspection Cleaning and Restoration Certification). Employees hold credentials in areas such as water restorations, fire & smoke restoration, applied microbial remediation, and trauma and crime scene restoration.

In the ever changing world of emergency cleanup and restoration, you can be sure the SERVPRO of Windham & Windsor Counties Team is properly trained to make your emergency "Like it never even happened."