Recent Posts

Why set up an ERP?

4/2/2020 (Permalink)

Servpro ERP ad asking are you ready? SERVPRO ERP, are you ready?

With SERVPRO’s Emergency READY Profile (ERP), you will feel confident that you are “Ready for whatever happens.” The ERP allows you & your business to have an immediate plan of action ready to go in case of an emergency. It contains all of the important information regarding your business including emergency contacts, shut-off valve locations, and priority areas. By setting up an ERP, you can minimize business interruption by knowing what to do and what to expect in advance, which can help reduce how water and fire damage can affect your business. The best part is this document will only take a little time to complete but will save a lot of time if ever needed!

  • A no cost assessment of your facility.
    This means there is no need to allocate funds, giving you a great value at no cost.
     
  • A concise Profile Document that contains only the critical information needed in the event of an emergency.
    It will only take a little time to complete and will not take you away from current projects. But it will save a lot of time if ever needed.
     
  • A guide to help you get back into your building following a disaster.
    This can help minimize the amount of time your business is inactive by having an immediate plan of action.
     
  • Establishes your local SERVPRO Franchise Professional as your disaster mitigation and restoration provider.
    You have a provider that is recognized as an industry leader and close by.
     
  • Identification of the line of command for authorizing work to begin.
    This saves time so we can begin the work of mitigating the damage which can save you time and money.
     
  • Provides facility details such as shut-off valve locations, priority areas and priority contact information.
    Having a quick reference of what to do, how to do it and who to call provides solutions in advance of an emergency so that during the emergency you are "Ready for whatever happens."

The Importance of Deodorization

4/2/2020 (Permalink)

SERVPRO technician spraying the smoke sealing serum A SERVPRO technician sprays a smoke sealant after cleaning & deodorizing a home after fire damage.

In your home or business, fire, smoke, or even soot damage can leave you with unpleasant and potentially permanent problems. Smoke produced during a fire can travel throughout the structure leaving deposits and even odors on various surfaces & hard-to-reach areas. It is crucial that professional action is taken quickly as these residues can cause permanent damage. At SERVPRO, our technicians are certified by the Institute of Inspection, Cleaning, and Restoration, and can rid your home or business of the odors left by fire or smoke damage. Instead of covering up the odors, technicians use SERVPRO’s own line of cleaning products to remove the source and prevent the odor from returning. Odor from fire damage is not the only stubborn odor that SERVPRO can take care of, water and mold damage can also cause permanent problems if not addressed properly.

What To Do After A Fire

  • Limit movement in the home to prevent soot particles from being embedded into upholstery and carpets.
  • Keep hands clean so as not to further soil upholstery, walls and woodwork.
  • Place clean towels or old linens on rugs, upholstery and carpet traffic areas.
  • If electricity is off, empty freezer and refrigerator and prop doors open.
  • Clean and protect chrome with light coating of petroleum jelly or oil.
  • Wash houseplants on both sides of leaves.
  • Change HVAC filter.
  • Tape double layers of cheesecloth over air registers.
  • What NOT To Do After A Fire

    • Don't attempt to wash any walls or painted surfaces or shampoo carpet or upholstery without contacting your SERVPRO Franchise Professional.
    • Don't attempt to clean any electrical appliances that may have been close to fire, heat or water without consulting an authorized repair service.
    • Don't use any canned or packaged food or beverages that may have been stored near the fire, heat or water.
    • Don't turn on ceiling fixtures if ceiling is wet. The wiring may be damaged.
    • Don't send garments to an ordinary dry cleaner. Improper cleaning may set smoke odor.

The Dangers of Hoarding

4/2/2020 (Permalink)

A photo of a living room filled with stuff A living room that is completely filled with miscellaneous items as a result of hoarding.

Each hoarding case that SERVPRO deals with is very different. SERVPRO is usually called to a fire damage or water loss job, only to realize it is also a hoarding situation. Once approval is granted by the insurance company, SERVPRO professionals can pack the contents and possibly clean, dry or store them so they can begin work on the fire or water loss. Another way that a SERVPRO franchise may find themselves at a hoarding job is through a landlord, a case works, real estate agents, or family members often after the death of a loved one. Many people with a hoarding disorder do not think that their way of living is a problem, they typically hoard items that others would think of as trash or junk. Years of clutter and accumulation can result in unsanitary living conditions, sometimes resulting in bugs, fleas, and even rats. No matter how severe the hoarding case, SERVPRO will leave it “Like is never even happened.”

Flood Safety

3/27/2020 (Permalink)

Did you know that floods are one of the most common and widespread natural disasters in the United States? Even if your home is in a moderate-to-low risk flood zone, there is always a potential for a flood to occur. In fact, approximately 20% of all flood insurance claims come from moderate-to-low risk areas. Knowing what to do in the event of a flood can help keep you and your loved ones safe. Below are important safety tips from the American Red Cross:

  • Stay away from floodwaters. It can be easy to underestimate the power of running water. Just 6 inches of quickly moving water is enough to potentially sweep you off your feet. If running water is up over your ankles, turn around and find another way.
  • Rapidly moving water can also push heavy objects such as cars. Many vehicles can be overcome by the current from waters less than 2 feet deep! Travel should be avoided if possible during a flood but if you do travel and come to a road that appears to be flooded, turn around and choose a safer route. If you are stuck on a flooded road and the water is rising, leaving the car for higher ground and shelter is advised.
  • Do not let your children out of your sight during a flood. Kids tend to be curious and may not understand how dangerous contaminated or running water can be.
  • Having an emergency safety kit is helpful in a situation such as a flood. Follow the link below for our quick video on how to build your own emergency flood kit!

Emergency Flood Kit

If your home or business experiences any kind of water damage, call us anytime at (802) 674-8004. We are available 24/7 to help with emergency restoration services.

Proactive Cleaning & Disinfecting

3/24/2020 (Permalink)

SERVPRO technician discussing cleaning with client SERVPRO is equipped with hospital grade disinfectants & qualified technicians to handle your proactive cleaning needs.

SERVPRO of Windham & Windsor Counties is Here to Help during this time of need

During this unprecedented time caused by the global pandemic of Coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the Coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the Coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Educational Facilities

2/24/2020 (Permalink)

A row of green SERVPRO vehicles lined up in front of a local educational facility to perform cleaning. SERVPRO of Windham & Windsor Counties performing a cleanup project at a local educational facility.

At SERVPRO of Windham & Windsor Counties, we understand the importance of a continuous, uninterrupted class schedule. Even in the event of an untimely disaster, school cancellation should be a minimal concern for an educational facility. SERVPRO professionals are available 24 hours a day, 365 days a year to assist with fire and water cleanup and restoration for all types of schools. From Kindergarten, to elementary schools, middle and high schools, colleges and universities, dormitories, libraries, day cares, and event or sporting arenas, SERVPRO has them covered. Here's what sets SERVPRO apart from other emergency restoration companies:

  • Around the clock availability
  • Timely response and assessment of damage
  • Proven track record of quality service with other educational facilities
  • Clear, concise communication with school officials
  • Industry leading equipment and technology
  • Industry trained and certified technicians
  • Mindfulness of legal and environmental concerns
  • Isolate damaged areas from unaffected areas of the facility
  • Ability to limit class and schedule interruption
  • Confirmation of client satisfaction at time of job completion

Whatever the situation, SERVPRO of Windham & Windsor Counties is here to ensure the main objective of the school staff is to provide valuable lessons and information to its students, and cleanup & restoration can be left to the pros. 

Fireplace Safety

2/11/2020 (Permalink)

a bearded man wearing glasses sits in a chair by a fireplace while reading a newspaper. From all of us here at SERVPRO wishing you a safe and warm winter!

A cozy fire crackling in the fireplace or wood stove is the perfect thing to get rid of the winter chill. Here are some tips to keep in mind so that you may enjoy your fire safely:

  • A fire screen will help protect you and your floors from any sparks that may try to fly out
  • Keep flammable items at least three feet from open flames
  • Have a professional perform the installation of your fireplace or woodstove and be sure that it is to code
  • Have your chimney and fireplace/stove cleaned regularly to your local codes
  • Always use the appropriate type of wood and fire starters for your fireplace. The dryer the wood the better as this will provide a cleaner burn and result in less creosote build up
  • Regularly clean the ashes out of your fireplace and be sure that the ashes are cool before placing in a metal container. Keep the ashes away from your home, garage and porch

For more tips and guidelines, consult a professional or visit the National Fire Protection Association’s website: www.nfpa.org

Is Your Business Emergency Ready?

2/11/2020 (Permalink)

orange, black and green SERVPRO Emergency Ready Profile logo with green checkmark, white background, orange and green frame Call our office to learn more about why our ERP is a must-have for your business.

Did you know that most businesses that bounce back after a disaster had an emergency plan in place? Having an emergency plan can provide peace of mind that, in the event of a disaster, the information you will need is already put together. In the event of an emergency, this information could be your business’ lifeline to recovery and reopening its doors.

Our Emergency Ready Profile (ERP) is a no-cost assessment of your facility. By developing an ERP for your business, you minimize business interruption by having an immediate course of action in place following an emergency such as a fire or flood. Already knowing what to do, what to expect, and who to call is key to a timely, and less stressful, road to recovery.

Call our office to learn more about why our ERP is a must-have for your business.

(802) 674-8004

Generator Safety

2/10/2020 (Permalink)

power lines, white bolt of lightning in the distance, soft edges on photo with black background During a power outage the most important thing is to know how to keep you and your loved ones safe!

Generators can be very helpful to have on hand in the event of a power outage during severe weather. Follow these steps from the American Red Cross to ensure safe handling of your generator:

  • To avoid electrocution, keep your generator dry and do not use in wet conditions (i.e. a flood). Have it running on a dry, flat surface under a shelter such as a canopy-like structure (i.e. a tarp supported by poles). Do not touch the generator if your hands are wet.
  • Never run a generator inside your home, garage, basement, crawlspace or any partially enclosed area. The same goes for grills, camp stoves, or other gasoline, propane, natural gas, or charcoal-burning devices.
  • Using fans or opening your doors and windows won’t prevent carbon monoxide (CO) buildup in your home. CO can’t be smelled or seen so it is critical when running a generator to use caution to prevent exposure. If you start to feel sick, weak or dizzy while using a generator, get to fresh air immediately.
  • Install CO alarms on every level in your home in central locations and outside sleeping areas. These will provide early warnings of rising CO levels.

For these and other tips and information regarding health and safety, visit redcross.org

The Do's & Don'ts Following a Water Loss

2/6/2020 (Permalink)

picture of water on a wooden floor with orange and blue background We’re available 24/7, so you can rest easy knowing help is only a call away.

Unpredictable storm systems and frigid temperatures during winter can pose a risk to your home’s defenses. Ice dams can form, pipes can freeze and burst, and a seemingly minor flaw in your roof can turn into a major headache. In winter, there are several things that can cause a water damage at your home. Experiencing a water loss at your home can be overwhelming but knowing what to do and what not to do after the water damage has been spotted can provide peace of mind and prevent the situation from going from bad to worse.

Do:

Turn off the water supply if possible.

Shutting the water off, if possible, should be the priority as it will minimize the water damage restoration required. If you don’t know where the main water shut off is in your home (it’s typically in the basement and/or along an exterior wall) or how to shut it off, take the time to learn this important information.

Remove wet area rugs and small items.

If it is safe to do so, move items of value up off the wet floor to allow them to start drying. Also, pick up any area rugs and hang them for adequate ventilation. This will allow not only the area rug, but the floor beneath, to begin the drying process.

Don’t:

Vacuum excess water.

It is true that water damage professionals use “vacuums” to quickly collect the water. However, these aren’t ordinary vacuums – they’re specially designed to extract liquids. Using a household vacuum poses a significant risk of electrocution when the water makes contact with the electrical current that powers the machine.

Wait to call professionals.

While shutting off the water main will help mitigate the damage, you can’t fully restore your home alone. Only a professional water damage restoration crew will have the tools and techniques to remove all the moisture and sanitize the space to prevent mold and mildew growth. If drywall or other structural elements are affected, technicians can also conduct the repairs necessary to make your home safe again.

If you need water damage restoration services, turn to the experts at SERVPRO of Windham & Windsor Counties today. Since 1978, we have been restoring properties ravaged by water, fire, and mold to pristine condition. We’re also available 24/7, so you can rest easy knowing help is only a call away. Call us anytime at (802) 674-8004 for immediate assistance.