Recent Posts

A Network of Resources: Second to None

1/11/2022 (Permalink)

Row of tractor trailer trucks. SERVPRO of Windham & Windsor Counties has the available resources to handle disaster restoration projects of any size or complexity.

SERVPRO of Windham & Windsor Counties has developed as a leader in emergency restoration for Southern Vermont by providing quality service through timely response for over 40 years. Having hardworking staff members and the latest in technology to professionally handle any type of damage have been crucial to servicing our clients. 

A major advantage of being a part of the SERVPRO franchise community are the resources available to help us better assist our customers. Franchises can call on neighboring franchises to assist with larger projects or major storm events. SERVPRO of Windham & Windsor Counties has been on both sides of this having traveled to assist other franchises and having outside neighbors come to our area to assist us. Assistance from our corporate HQ is also an advantage as they are constantly developing new products and distributing equipment around the country to SERVPROs that request it. Not to mention, countless years of experience from owners and managers nationwide that can offer advice and strategies to those who may not have experienced a particular kind of project.

For you the customer, know that by contacting SERVPRO of Windham & Windsor Counties you are contacting a company that has the experience and resources to assist with any type of disaster restoration project you may encounter. Whatever the situation, we're here to make fire, smoke & water damage, "Like it never even happened."

Information on Ice Dams

1/11/2022 (Permalink)

Visual depiction of an ice dam on a roof. Ice dams can be managed, and steps can be taken to prevent their formation.

It's January, and we are sitting squarely in the middle of Winter. Here in New England, that can mean a long list of potential issues for your home. One common damage causing issue are ice dams. Ice dams form as a result of heat loss through the roof of a home. A ridge of ice that forms at the roof's edge and prevents water from draining creates the ice dam. Ice dams can become a nuisance to your property when water backs up behind the dam and works its way under shingles and begins to leak into the home. Insulation, walls, ceilings, and other areas can become affected. Water that is not dried quickly and thoroughly can eventually lead to mold growth.

 Hot water can be used to melt the ice dam but do so gently. Heat cables can be installed on the roof prior to the winter and snow months. Raking your roof consistently around the edges following snowfall will help to prevent ice dams as well. Keep your gutters clean and downspouts clear to avoid slowly draining gutters which could potentially cause ice dams. 

If an ice dam develops, do not use rock salt or sodium chloride to attempt to clear the ice dam. This material is highly corrosive and can cause damage to roofing, gutters & downspouts and siding. Deicer is better. A sock or pantyhose can be filled with deicer and placed vertically on the roof to break up the ice dam. The melted areas where the deicer was placed can allow drainage channels for the excess water.

Fire Damage Prevention Tips

12/20/2021 (Permalink)

Illustration of family outside their home while fire department battles fire. SERVPRO of Windham & Windsor Counties is available 24/7 to assist with cleaning and restoration following a fire or smoke damage.

It seems like only yesterday we were enjoying backyard BBQs, pool parties and enjoying warm sunny weather. Well, don't look now but we're approaching the final two weeks of the year and cold temps and heavy snowfall have arrived. Just like that, it's home heating season again and what better time than now to review important home heating fire prevention tips. It's never a bad time for a refresher about fire prevention.

  • Have your furnace inspected by an HVAC professional.
  • Have your chimney inspected and/or cleaned by a professional. If your fireplace is used six times a year or more, be sure to have the chimney cleaned at least once a year.
  • Use a fireplace diffusion screen when in use.
  • Be cautious when using a space heater. Use one with an emergency cut-off if it is accidentally tipped over. Never leave a space heater unattended and use on a flat surface that is not flammable.
  • Have your dryer vent cleaned out every year. 
  • Keep potentially flammable items away from your home's boiler. 

You can never be too careful when it comes to fire prevention and safety. In the event you or your family requires cleanup and restoration from a fire, contact the professionals at SERVPRO of Windham & Windsor Counties. We'll help make fire and smoke damage "Like it never even happened."

Protect Your Home from Winter Weather

12/20/2021 (Permalink)

Exterior photo of red commercial building during a snow storm. Prepare your home or commercial property to help prevent damage from the winter elements.

As we're on the eve of the official start of Winter, it's never too early to begin preparing for the elements and protecting your most prized possession, your home!

Here are a few friendly reminders and tips to help protect your home this winter:

  • Insulate pipes in your crawlspace or basement. This will help prevent them from freezing and ultimately bursting.
  • Clean your rain gutters. Keeping your gutters clean can help to prevent ice dams and cracking gutters.
  • Trim branches aways from your roof. Heavy snow and ice could potentially weaken the branches and ultimately fall and damage the roof.
  • Seal air leaks by caulking cracks around trim and windows. Use rubber or metal door sweeps between the bottom of doors and flooring to seal in warm air.
  • Have a generator on hand in the event of power outages. Consult a licensed electrician for proper installation.

Keeping these tips in mind will help immensely in preparing your home for cold weather this winter season.

Franchise Ownership Change: Keeping it in the Family!

12/13/2021 (Permalink)

Two employees standing in front of green SERVPRO truck in front of large red building. Derek Paul (left) and Ryan Paul (right) represent the second generation of ownership for their SERVPRO franchise.

Paul Brothers Focused on Continuing Longstanding “Family Tradition”

SERVPRO of Windham & Windsor Counties, VT is pleased to announce Ryan Paul and Derek Paul as our new owners. The Paul brothers recently took over majority ownership of the franchise which was previously owned by their parents, Richard and Susan Paul.

Ryan and Derek began their career at SERVPRO working during school breaks and eventually started their full-time roles with the company in 2002 and 2003, respectfully. In addition to their ownership roles, Ryan manages & oversees company production and project management, while Derek focuses on marketing, as well as community involvement with local chambers of commerce and various non-profit organizations. Both Ryan and Derek earned degrees from Keene State College and live locally in Cheshire County. The Paul brothers are looking forward to providing the same industry-leading service the local community has come to know and expect for years to come.

This franchise, which was originally known as SERVPRO of Keene, opened back in 1978. The business was purchased in 1988 by Richard & Susan Paul, at which point it was decided to pivot from primarily providing cleaning and janitorial services to placing more emphasis on disaster cleanup and restoration to both commercial and residential customers.

“Having the opportunity to lead this business alongside by brother is equal parts exciting and immense,” explains new co-owner Derek Paul. “It is important for our business to keep progressing while also honoring the sturdy foundation my parents, Richard & Susan, built in our community.”

Fellow incoming new Co-Owner, Ryan Paul adds, “I look back on my 20 years with SERVPRO and several factors have led to our success and growth—a solid foundation, development of relationships, and a dedicated team created by Richard & Susan in the beginning, which Derek and I continued when we came on board. I want to thank Richard, Susan, Derek, and all our team members for their dedication to our growth and continued success. I would also like to thank my wife, Melissa, who came on board with SERVPRO in 2011; she has been an incredible asset to our team.”

SERVPRO of Windham & Windsor Counties is a proud member of the community, providing cleanup and restoration services following a fire, water, or mold-related damage. SERVPRO is trusted by national insurance clients nationwide that seek superior and timely restoration services. 

Commercial Cleaning: Carpet Cleaning

12/13/2021 (Permalink)

Side by side photo of carpets before and after cleaning. The proof is in the pictures! SERVPRO of Windham & Windsor Counties’ proven cleaning process of commercial carpeting is unmatched!

Walk-in traffic, staff & employees, mud season, winter elements, general wear and tear: these are all contributors of debris and soiling of your commercial property's carpeted floors. If not maintained on a regular basis, carpets can become damaged or permanently stained. Basic vacuuming and maintenance cleaning are good proactive steps to take in preserving the life of your carpet, but carpets should be professionally cleaned or shampooed once a year or every 12 months.

SERVPRO of Windham & Windsor Counties uses a multi-step process in cleaning commercial carpeting. For heavily soiled carpets, a pre-vacuuming is performed, followed by a through shampoo which brings dirt and grime to the surface of the carpet fibers, and lastly, a deep hot water extraction. The hot water extraction flushes soils and debris from the carpet as well as excess shampoo. Our process utilizes a truck mounted extraction unit for the absolute best removal of debris, water and shampoo. This method is far superior then any portable cleaning. Due to poor extraction, portable cleaners can leave a high amount of shampoo and soils behind, and the carpets appear dirty and dingy.

SERVPRO of Windham & Windsor Counties has the equipment and specially formulated cleaning products to clean your commercial property's carpets at the highest level. Contact us today to set up a consultation. We're happy to make carpet soil and debris "Like it never even happened."

Commercial Cleaning Services

11/26/2021 (Permalink)

Three green SERVPRO trucks parked outside commercial property. SERVPRO of Windham & Windsor Counties is equipped and trained to manage all your commercial cleaning & emergency restoration needs.

When grime, odor and moisture challenges go beyond the scope of your regular janitorial staff, call in the professionals from SERVPRO of Windham & Windsor Counties. Whether you require odor removal or deep cleaning of your carpets and flooring, you can be sure our team will make your workspace look its very best.

SERVPRO of Windham & Windsor Counties will get the job done right and get it done quickly. What separates us from others? Award-winning training, exclusive, specially formulated cleaning products, and over 40 years of providing industry-leading service in our local community. Services include:

  • Ceilings, floors, and wall cleaning.
  • Air duct and HVAC cleaning.
  • Carpet & upholstery cleaning.
  • Sewage mitigation.
  • Trauma, crime scene and vandalism cleanup.
  • Odor Removal.
  • Biohazard restoration.

For any and all commercial cleaning and restoration, contact the trained professionals at SERVPRO of Windham & Windsor Counties.

Here to Help: Storm Damage Restoration

11/26/2021 (Permalink)

Row of green SERVPRO trucks outside of commercial property. Contact SERVPRO of Windham & Windsor Counties anytime: 24/7/365. Our team is faster to any sized disaster!

Storm damage can result from a variety of different types of events. Whether it be hurricanes, flooding, wildfires, tornadoes, or blizzards, the damage from nature's events can be severely damaging to your home or business.

SERVPRO of Windham & Windsor Counties is available, equipped, and ready to assist when nature strikes. Our focus is, you, the customer. Specifically, we are here to help you get back into your home or business as quickly and safely as possible. No matter the size or severity of the damage you have experiences, SERVPRO of Windham & Windsor Counties has the personnel and equipment availability to necessitate any size project. No job is too large, no job is too small.

From residential homes to commercial properties, large and small, SERVPRO of Windham & Windsor Counties is here to help make storm damage "Like it never even happened." 

Water Mitigation: Truck Mounted Extraction Units

11/26/2021 (Permalink)

Collage of photos including truck mounted extraction units. SERVPRO of Windham & Windsor Counties consistently utilizes the best equipment in the industry to provide the highest level of service to our clients.

The world of emergency mitigation is ever evolving. Advancements in equipment and procedures continues to improve making mitigation and the restoration process quicker and more effective. SERVPRO of Windham & Windsor Counties continuously researches ways to better serve our clients.

On the topic of water damage, commercial air movers and dehumidifiers are becoming more effective at drying and are half the size and weight they were years ago. Another piece of equipment that has improved immensely over the years are truck mounted extraction units. Extraction units are the first piece of equipment that are used in a water mitigation project that involves standing water or saturated carpets and/or hard surface flooring. Truck mounted extraction units have significantly more extraction power than a portable extraction unit. That is not to say portable units aren't utilized in certain situations. They are especially useful in getting places a truck mounted unit is not able to.

When responding to a water damage emergency, our truck pulls up to the property at which point an extraction hose is unreeled and brought to the furthest point of the building that has been affected. Using a "wand" attachment, water in the affected areas is extracted and collected in the waste tank which is also housed inside the truck. With the suction strength of the truck mounted unit, we can reach points far from the truck including up multi levels of a building. The suction power also allows for maximum extraction of moisture from carpeting.

SERVPRO of Windham & Windsor Counties has several truck mounted extraction units within their fleet to better serve our clients with the most effective and state-of-the-art equipment. Remove as much water from the affected property as quickly as possible. We're here to help and make water damage "Like it never even happened."

Deep Fried Turkey Safety Tips

11/24/2021 (Permalink)

Turkey being placed in a deep fryer. Plan and be safe when preparing your deep-fried turkey. This will ensure you, your family, and friends have an enjoyable and delicious turkey!

Deep fried turkey has become a widespread delicacy this time of year. Many famous chefs have stated that deep frying a turkey is a quick method of cooking that provides a crispy and flavorful bird.

However, deep frying a turkey is a more dangerous way of cooking. Having gallons of hot cooking oil over an open flame can be a recipe for disaster. The National Fire Protection Association discourages the use of outdoor, gas-fueled deep fryers due to their risk of injury and damage to your property.

If you still choose to use a deep fryer for your holiday feast, please follow the following safety measures provided by the National Fire Protection Agency:

  • Set up your deep fryer on a flat surface, more than 10 feet away from any structures.
  • Make sure your turkey is completely thawed and dry before slowly placing it in the hot oil.
  • Do not leave the fryer unattended. Continuously monitor the temperature of the oil.
  • Protect yourself. Lids and handles can become very hot and cause burns. Wear protective equipment.
  • Always have a fire extinguisher ready. A multipurpose, dry-powder unit is best. Be sure to keep children and pets away from the area while cooking.

Keep these helpful tips in mind while preparing your deep-fried turkey. Be safe and most of all, enjoy your turkey and have a great Thanksgiving!