Recent Posts

Kitchen Fire: Residential Fire Mitigation Project

1/24/2023 (Permalink)

Before and after picture of a kitchen that experienced fire damage. Fire mitigation projects can be very complex with several different phases. We can help!

Recently, our team here at SERVPRO of Windham & Windsor Counties received a service request for emergency mitigation services following a kitchen fire at a local residence. The fire originated and caused the most significant damage in the kitchen, but there was heavy contamination from smoke throughout the rest of the home. Luckily no one was injured in the fire.

There were multiple phases throughout the project with the first being the packing and removal of salvageable belongings and furniture to our location to be cleaned and deodorized. Items that were unable to be restored were inventoried and disposed of. The next step was to remove all the building materials that were damage from the fire. Our team carefully removed, bagged, and discarded these materials. All other areas were then professionally cleaned. While all of this was taking place, we installed large air scrubbing devices and deodorizing machines to assist with odor removal. Lastly, we applied a coat of our smoke sealant product in all areas where demolition was performed.

In the end, the areas were completely deodorized, sealed, and ready for reconstruction. Once the reconstruction phase is completed by a contractor, our team will deliver the furniture and belongings back to the property.

Why SERVPRO? The Disaster Restoration Provider You Can Rely On

1/24/2023 (Permalink)

Outside of building on a sunny day. SERVPRO of Windham & Windsor Counties: the emergency restoration provider you can rely on to make fire & water damage "Like it never even happened."

For our next installment of "Why SERVPRO?" we'd like to reference an online review from a past client, Lorene, following a septic backup issue in the basement of her home in southern Vermont. Following her call, the professionals here at SERVPRO of Windham & Windsor Counties mobilized a team of technicians to the property and began emergency services. Here are her comments:

"I had a septic incident at my home that caused a great deal of mess in the basement. I tried calling several places without even getting someone to respond. I called SERVPRO once and they had someone out that day, then had a team in the next day cleaning up!!! Fantastic job and very nice people to deal with. Everyone made a nasty situation better for me. Thank you."

Thank you for the feedback, Lorene. Unexpected emergencies such as these are always complicated, stressful, and can be difficult to address. We're very appreciative that you contacted us so we could make this situation easier for you. 24 hours a day, 7 days a week, 365 days a year, SERVPRO of Windham & Windsor Counties is here to help. Thanks again!

Winter Weather: Is Your Home or Commercial Property Prepared?

1/23/2023 (Permalink)

Outside of building during a snowstorm. Winter weather can be potentially damaging to your home or commercial property. Is your property prepared this winter?

It's winter here in southern Vermont which means snowstorms, ice, and cold weather are upon us. Our homes and properties are susceptible to damage when winter weather arrives. As we like to do each year, here are a few reminders and suggestions to prepare your home or property during the cold months.

  • Protect water pipes from freezing. Flow-based leak detection systems can shut down your home's water supply in the event of an emergency. Be sure to cover outside faucets as well.
  • Keep thermostats at a reasonable level to adequately heat your property. As a recommendation, avoid dropping your thermostat below 65 degrees Fahrenheit.
  • Backup generators are a great way to ensure key elements to your home can run in the event of a power outage. Furnaces and water heaters need power to run, not to mention the benefit of having light and the ability to use kitchen appliances.
  • Adding insulation where needed, such as attics, cold and unheated basements, wall cavities, floors, basement windows, and around exposed pipes can greatly improve your property's ability to hold in heat and keep out the cold. 
  • Be sure that the area around windows is caulked thoroughly to reduce heat loss and to cut down on your heating costs. 
  • Clear rain gutters as often as possible. Specifically, be sure the downspouts are clear of debris to ensure proper drainage. 

Be sure to monitor and inspect these areas of your home regularly this winter. The more often they are checked, the more likely a potential issue is discovered before it becomes a real problem.

Winter weather can be potentially damaging to your home or commercial property. Is your property prepared this winter?

45 Years: Serving the Area Since 1978!

1/23/2023 (Permalink)

Logo celebrating 45 years in business. Thank you to our clients and community for supporting our business for 45 years!

We are happy to announce that 2023 marks 45 years SERVPRO of Windham & Windsor Counties has provided emergency cleanup and restoration services to southwestern New Hampshire! Founded in 1978, SERVPRO of Windham & Windsor Counties began primarily as a cleaning and janitorial service and eventually evolved into the area's leader in disaster restoration.

In 1988, SERVPRO of Windham & Windsor Counties was purchased by Richard and Susan Paul and was based out of Keene, NH. In 1993, headquarters were moved to our current location in Westmoreland, NH. In early 2002, Ryan Paul came aboard as a Project Manager, and in late 2003, Derek Paul joined the family business as a Marketing Representative. The staff has grown over the years, technology has improved and methods and products within the industry have become more advanced. Our staff continues to obtain new certifications while training within the different services we provide. Our staff works incredibly hard and total customer satisfaction is their goal.

Community involvement and support is also very important to us. As we are locally owned and operated, we care deeply about giving back to our local community. We proudly participate by way of sponsorships, fundraisers, charities, events, educational and athletic programs, and local associations to name a few.

In 2015, Ryan and Derek Paul became minority owners of the company, handling more of the day-to-day operations. To better serve our clients in Southern Vermont, we added a second office location in Ascutney, VT in 2018. And in the Fall of 2021, the two brothers officially took over full ownership, while Richard and Susan transitioned into retirement. This past fall, Ryan and Derek celebrated 1 year of their full ownership.

We are beyond grateful for how far our business has come in 45 years. We are thankful for our staff, our community and of course, our clients. We look forward to providing the same quality of service to those who need us well into the future! Thank you for your support for the past 45 years! 

Water Damage Mitigation: Containment is Key

1/12/2023 (Permalink)

Four pictures each with plastic sheeting being used on a restoration project. Water damaged properties can be dried more efficiently by "containing" affected areas from non-affected areas during the drying process.

SERVPRO of Windham & Windsor Counties handles emergency water damage cleanup and restoration following a variety of different types of mishaps. Every water damage restoration project is a little different from the last, but the methodology and science of drying the structure is consistent: remove standing water, determine what areas have been affected, remove damaged materials that CANNOT be salvaged, dry the areas and materials that CAN be salvaged. This is a simplified example of course.

Having the right equipment for these projects is very important. Extraction units, high-powered air movers, dehumidifiers, moisture detecting meters, and one item that may not be as hi-tech, but is equally important: plastic. Plastic sheeting to be more specific. Plastic sheeting is used regularly on water mitigation projects. It can be used to protect furniture or belongings. It can be used as a protectant on floors and flat surfaces. Additionally, plastic sheeting can be used to create barriers or "containment.” Containment is key in preventing cross- contamination. When demolition is being performed in one part of the building, the containment will prevent dust and debris from contaminating the unaffected part of the building.

When it comes to the drying process, containment is a key piece to improve drying time. For example: if a large room has water damage, but the damage is confined to half of the room, our machines can dry the area quicker by making the room "smaller." This is done by setting up containment, ceiling to floor, and containing our drying efforts only to the specific parts of the room that are wet. There is no need to dry the areas that are not wet and thus by shrinking the room, air movers and dehumidifiers can dry the affected areas quicker.

Although dehumidifiers and air movers tend to get all the credit when properly drying a structure following water damage, plastic sheeting is another key component in the drying process!

Why SERVPRO? Professionally Trained and Certified Staff

1/10/2023 (Permalink)

Room of students receiving training from instructor. Training and education are equally important and essential in the world of emergency cleanup and restoration.

Two areas in which we pride ourselves here at SERVPRO of Windham & Windsor Counties are training and education. The world of emergency cleanup and restoration is constantly evolving. Techniques for mitigating fire and water damage are updating, products are improving, and equipment is regularly changing for the better. It is important to stay on top of these advancements so we can better and more effectively serve our clients when they need us.

SERVPRO of Windham & Windsor Counties team members receive hands on training for fire and water damage restoration. Additionally, our production team, as well as members from our admin and estimating staff, attend courses in these areas of emergency restoration to become certified by the IICRC (Institute of Inspection Cleaning & Restoration Certification). It is important for each person within the organization to be familiar with and educated in the science of emergency cleanup and restoration whether it be a result from fire, smoke, water, mold, trauma, or sewer damage.

Having a staff that is trained and certified in these areas allows us to better serve our clients. One more reason why SERVPRO of Windham & Windsor Counties is the best choice for emergency cleanup and restoration.

Why SERVPRO? After Hours Response

1/9/2023 (Permalink)

Office with standing water from flooding. SERVPRO of Windham & Windsor Counties: available 24/7/365 to assist with your fire or water damage emergency.

SERVPRO of Windham & Windsor Counties is southern Vermont's leading emergency cleanup and restoration provider. For decades, SERVPRO of Windham & Windsor Counties has been the trusted choice for services following fire, smoke, water, sewage, trauma, or biohazard damage. 

These types of emergencies don't always occur between the hours of 9:00 AM and 5:00 PM Monday through Friday. SERVPRO of Windham & Windsor Counties provides emergency services around the clock whether it be after hours, on weekends, and even holidays. Over the years, our staff has responded on July 4th, Thanksgiving, Memorial Day, Christmas Eve, and even Christmas morning. You can't predict when an emergency will occur, but you can rest assured our team will be ready to assist you when it does.

When disaster strikes at your residential or commercial property, contact the professionals that are available 24/7/365. SERVPRO of Windham & Windsor Counties, here to make fire and water damage "Like it never even happened."

2022 Collaborative Food Drive!

12/29/2022 (Permalink)

Two men standing on either side of large cardboard boxes. Thank you to everyone who participated and made this year's Collaborative Food Drive such a success!

Back in November of 2014, we launched what is now referred to as our SERVPRO Collaborative Food Drive. The idea behind the drive was to try and make it easier for businesses and community members to collect and donate non-perishable food items to local food banks. We deliver collection boxes to local businesses that would like to participate, and we return 2-3 weeks later to pick up the boxes. We then load all the boxes into one of our trucks and deliver them to either the NH or VT food banks.

Back in 2014, we were joined by seven gracious local businesses who contributed to our inaugural campaign. We were well on our way and considered the first effort to be a huge success.

After stepping away from the food drive in 2020 and 2021 due to the pandemic, we decided it was time to bring the event back for 2022. We were blown away by the support and involvement by our friends and business partners throughout the community. Over 30 local businesses, and 1 school, joined in for this year's event! We're extremely excited to report that with the collaborative effort of these community partners, we were able to donate a total of 2,054 pounds of food! Over 1 ton! This is all thanks to the support of these local businesses and schools!

We're so thankful to be a part of such a generous and thoughtful community. Thank you to all that supported the event, and we can't wait to do it all over again in 2023!

Commercial Services: Specialty Drying

12/29/2022 (Permalink)

Room with wall cavities exposed and green commercial dryers. Not every water damage mitigation project is the same. Our team is able to determine what affected areas can be restored vs. replaced.

SERVPRO of Windham & Windsor Counties is the area's premiere emergency cleanup and restoration services provider for all residential and commercial properties. Emergency restoration projects take on many different forms and can vary when it comes to size, severity and complexity. 

When dealing with water damage, the goal is to ensure proper drying of the affected areas throughout the building while attempting to preserve the materials as much as possible. In many cases, we are able to successfully dry building materials in place, while in other cases, we may be forced to remove affected materials if they are not able to be successfully dried. By using moisture testing instruments and devices, our team of trained water restoration professionals can track and determine how far water has traveled and what areas have been affected by water.

By using this technology, our technicians can remove only the necessary materials to better dry the other areas. For example, we can remove small areas of wall cavities to dry the rest of the wall or ceiling. We can remove baseboard trim to dry the lower part of a wall. With the proper space and in the right environment, we can dry above and below a floor system to prevent removing the entire floor.

Determining the level of damage in order to strategically decide the more effective plan for drying water damaged building materials is another reason why SERVPRO of Windham & Windsor Counties is trusted for emergency cleanup and restoration.

Winter Storms: Protecting Your Property From Frozen Pipes

12/29/2022 (Permalink)

Copper pipe with a crack and leaking water. Keep these preventative measures in mind to help prevent frozen pipes.

As 2022 draws to a close, and we're but a few days from January, winter is here and that means cold weather. Cold weather can mean a lot of things to a homeowner, business owner, or property manager, and right at the top of the list for property damage concerns are frozen pipes. Baseboard heat pipes, supply lines, sprinkler heads, and outdoor spickets are just a few areas where a frozen pipe can potentially create extensive damage to a property. 

Even a small crack or puncture can lead to hundreds of gallons of water to infiltrate your building. The three common causes of frozen pipes are:

  • Quick drops in temperature
  • Poor insulation
  • A thermostat that is set too low

Consider these preventative measures to help prevent frozen pipes in your property:

  • Insulate your pipes. Exposed pipes are most susceptible to freezing.
  • Seal leaks that allow cold air inside. Look for air leaks around the electrical wiring, dryer vents, and pipes and use caulk or insulation to keep the cold out.
  • Let water drip. Let warm water drip from a faucet overnight.