What our Customers say...

Water Damage Testimonials

I can't say enough about the excellent service and professionalism of Gary and his crew at SERVPRO. They did an outstanding job of cleaning and demoing after our house was damaged by nearly seven ft. of flood waters. They made the process easy to navigate from the initial estimate to the completed project. Additionally, the customer service was top notch even after the job was finished. Gary always provided timely responses to requests and quickly furnished invoices and other documents that were necessary to file our insurance claims. I highly recommend. 

Pam and Amy did a remarkable job restoring our basement in Ludlow, VT. I couldn't have done it without them.

I'm thrilled to give SERVPRO a glowing 5-Star review! Naomi, Bob, and Sharron went above and beyond in restoring my flooded basement bathroom. Their professionalism, expertise, and punctuality were truly impressive. They tackled the job with dedication and skill, leaving me thoroughly satisfied with the results. I couldn't have asked for a better team to handle the restoration. Thank you, SERVPRO, for your exceptional service!

We were pretty severely damaged by Vermont flooding. Our basement, full of our oil tank, plumbing, electrical, heating and pumping were under water, as well as some of our sunroom. Especially impressed with the sales manager, Wil. He was prompt, responsive, knowledgeable, fair, and trustworthy.

After our basement had been flooded, SERVPRO was a lifeline. They came quickly and took care of the mud, the wet drywall, and insulation, and all the other things destroyed by the 2' of water. All the debris went away in a large skip. The items we kept were cleaned and disinfected against mildew and stored in the garage. The only work we had to do was decide what to keep and what to pitch. Naomi, the crew leader, organized her crew, so we had what was needed for the job hour by hour. There were no spare people hanging about. The rest of the crew were Aimee, Sharron, Randy, David, and Paul. If I ever have a catastrophic flood like this again, I will call SERVPRO right away.

SERVPRO were the most professional service I have ever dealt with. Communication, on time service, integrity, professionalism, and thorough knowledge of our basement flooding emergency was clearly evident. The project manager, Wil, worked with us very closely to develop a plan of action. Incredible insight and professionalism. We can not say enough about how he and his team worked to fix our emergency. We would happily recommend SERVPRO to any of my family and friends. They were incredible in a time we were desperate dealing with our residential flooding. Thank you, thank you!!!

Even though SERVPRO was fully booked, they made an extra effort, on a holiday weekend, to come and provide superlative service.

SERVPRO of Windham & Windsor Counties did a wonderful job of clean up and restoration. They were efficient, respectful, timely, and responsive. I highly recommend their services.

Customer services was excellent. The team in the office was extremely professional and had a crew out to my house in short time. The team showed up, was professional, courteous, and did a fantastic job. Would 100% hire them again.

They were great through everything they did.

From the outset, they were very responsive and professional. The crew did an outstanding job in a difficult area and circumstances to work. Thank you.

Keep up the good work. The team was courteous & professional. Great job!

SERVPRO is the best home service I've had. I had professional crew members which included Wilman Blanchard, Tyson, and Tyson. They will work on your house as their own. I highly recommend SERVPRO to anybody looking for a 100% satisfaction rate.

Everything was carried out with the utmost professionalism and the courteous manner displayed by all was much appreciated!

Gary & his team were excellent. They came within an hour or two of our call. Their promptness & expertise ameliorated some of the potential damage. We are very pleased with them.

Well done.

SERVPRO has been helpful throughout.

SERVPRO has once again responded quickly to our needs and knows exactly what to do to prevent additional damage. SERVPRO has been a great partner with wonderful staff.

Team Naomi & Bob and Team Pam, Amy & David, as well as Tyson, Ashley and Jake have been a pleasure to work with in cleaning up our flooded VT basement. They're professional, detail-oriented, and take tremendous pride in their work. They are all valued staff members of the Windham/Windsor SERVPRO group in our opinion! Thank you all for making an unpleasant water disaster tolerable to handle.

Wil, you and your team provided top notch service! Thank you for everything.

Jake and the entire team were excellent to work with. They kept us informed every step of the way and rectified the situation completely in an unbelievably short amount of time. Thank you.

Used SERVPRO multiple times. Extremely satisfied with their services. Would highly recommend SERVPRO of Windham & Windsor Counties.

They ALL went above my expectations. All very personable and knowledgeable. Aaron is a class A instructor to ones not there all along. They answered all my questions I came up with.

They were practically perfect in their job! That refers to both teams, Tyson & David and Shane & Dylan!

Well done. Very nice cleanup and removal of waste material. Polite and very professional. I appreciate everything that was done.

Gary Ruotsala-Project Manager was great. Responsive, answered my numerous questions and concerns. Top level communication, A+. D.J. the Site Manager was also great. Professional, helpful, A+.

They don't have to improve anything. They are amazing and work very hard!! I couldn't have had it any better. They went well beyond! They went the extra mile!!!

Wilman, Ashley, DJ, and Spencer (and Wil) should all be promoted. They have been on time, professional, took time to explain everything to me. What a team!! Thank you!

Gary did a great job! He was very thorough, and he cleaned up and explained all he did and took pictures for me of the completed job. Kudos to Gary and his team! And Melissa in your office was very courteous and supportive of job assignment procedures and the payment procedures. Happy New Year! Thanks

They were the best! Wish we would have had SERVPRO here from start to finish! So much better than ServiceMaster!!

Team was very courteous, thorough & left our condo clean each day. Did a great job protecting our furniture, floors & stairs.

You guys did a great job  and were so prompt and attentive, I really appreciate it. The remediation was quick and painless.

Jess, Bob, Dylan, Dave did an excellent job! They cleaned up everything and did not leave any mess. Very Happy!

When a storm came through just as shingles were being removed from my roof, I had significant water damage to 4 rooms in my house. My insurance agent suggested calling SERVPRO, and I was so glad I did. They came the next day to look at the scope of the damage and then started the following Monday. Given the pandemic, all the workers wore face masks, and their work was not easy...it was hot and cramped getting wet insulation out of the attic. At the end of each day, they cleaned up after themselves. They were courteous and hard working, and the quality of the work was great. I highly recommend SERVPRO and would certainly use them again though I don't want to go through another episode like this again!

We had a major second floor bathroom flood that rained down into our kitchen and downstairs bath. The SERVPRO team that came to clean up and gut the kitchen and bath were professional and efficient. They treated our home with respect and I was amazed at how clean they left the area. Jake gave us his professional and honest advice from the start on what the clean up would entail. Will kept us informed of the process at the end of each day and answered any questions we had. The whole team worked incredibly hard and were so friendly. As stressful as the whole ordeal was, the SERVPRO team helped alleviate some of that stress and I felt extremely confident that they did a very thorough job. I can't say enough of how happy we were to have them on our team. If I could give them 10 stars I would because they really deserve it. Thank you Sevpro! You are awesome! Keep of the good work. Alan and Patty 8/2020

I hated having to text Jake on a Friday night with the 900 concerns I had. He got right back to me and was extremely helpful. Wil, who was here the whole time, answered all of our questions as we went through the process & kept us informed every step of the way. Bob & the rest of the crew were friendly, professional, and very respectful of our property. I was amazed at how clean they kept the job site & the rest of the house. It was an amazing crew! Thank you for helping us navigate a very stressful and emotional situation. You guys ROCK! And of course Jake, your honesty and professional advice helped us make the decision process so much easier. Just keep up the excellent work!

SERVPRO sent out 2 men to take up a wet floor and part of our wall from a broken water pipe. Both men were professional and fast they did an outstanding job and when they were done spraying the floor for mold, they did a heck of a job cleaning up. I did not have to do anything after they were done great job to both guys thank you.

Thanks to Shane, Amy, Adam, & Dean - you rock!!

5 Stars! They live up to their motto, truly "Like it never even happened."

The team members: Will, Pam, Bob, Joe, Corey, Kim & Gary are assets to the SERVPRO organization.

Thank you!

We haven't had this kind of situation before and were initially wary of being oversold or overcharged. During the course of this job, we were impressed with everyone we dealt with and with the quality of their work. Thank You!

Don't Change a Thing!!! Second time with these guys, 1st in 2012 Ryan and his crew are the best!

I wish to thank you all at SERVPRO of Windham & Windsor Counties for the timely and excellent job of cleaning my unit. I wish to thank Derek for his effort in getting all the "things" necessary to complete this task. Thank you all!

Scott and I wanted to "thank you" and your great staff for helping us with the basement. It was a lot of work and we would recommend your service to anyone that might have a situation like ours. All the best, Patti and Scott

The people I dealt with are second to none. Totally satisfied! Sincerely, Mark

To All the Folks at SERVPRO, Thank you for your quick response to our basement water problem. Your crew was professional and thorough in completing the job, and it was done carefully with minimum disruption to our house. It really does look better than it did before the incident.

We were impressed right from the start. Derek's coming out after 9pm on the day-night the water damage was discovered was not only helpful but put everything into perspective. Jake and his crew: Tyler, Shane and Ian all have been incredibly efficient and hard working. We thank you all!!

To all at SERVPRO of Keene, We just wanted to write and thank you all for your help in cleaning our home after a water pipe break damage. Everyone was so nice & accommodating. Since we are in New Jersey it was necessary to collaborate with other people in order to get into the house and ensure the long driveway was clear. Of course we are upset about the water damage but at least the clean up has gone so smoothly that my anxiety level has decreased from red alert to orange alert! Best wishes.

Thank you. Very professional and excellent service!

Everything exceeded my expectations!